VML UK in London is seeking a Senior Customer Experience (CX) Strategist to shape end-to-end CX strategies across digital and physical touchpoints. You will translate customer insights into actionable recommendations and work closely with strategy, creative, data and experience design teams.
The role is hands-on and senior, requiring proven ability to lead CX initiatives, present to clients and drive connected journeys that improve satisfaction and business outcomes.
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Senior CX Strategist — End-to-End Customer Journeys employer: VML
At VML, we pride ourselves on being a leading creative company that fosters a vibrant work culture where innovation and collaboration thrive. As a Senior Technical Project Manager, you'll have the opportunity to work with some of the world's most exciting brands while benefiting from our commitment to your professional growth and development. Our hybrid work model promotes flexibility, and our core values of Heart, Brains, and Courage ensure that every team member feels empowered to make a meaningful impact.
