Senior Account Manager

About VML

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human‑first, award‑winning work for blue‑chip client partners including AstraZeneca, Colgate‑Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca‑Cola Company, and Wendy\’s. The agency is recognized by the Forrester Wave™ Reports as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services, and, most recently, Marketing Measurement & Optimization. VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About VML Health: Why We\’re Awesome (and Why You Should Care)

We\’re VML Health, part of the VML network – a global powerhouse in brand and customer experience. We connect creativity, tech, and culture to build brands that really resonate. At VML Health we’re all about making a real difference in healthcare, crafting innovative solutions that drive meaningful change and improve patient outcomes. Our European hub is a buzzing center for collaboration, bringing together diverse talent to serve clients across the continent. We thrive in a fast‑paced, collaborative environment where new ideas are always welcome.

The Role

The Senior Account Manager is a pivotal client‑facing role responsible for leading the operational management of key client accounts and overseeing the successful development and delivery of complex, high‑impact medical education and communication programs. This role requires a deep understanding of the healthcare landscape, exceptional client‑management skills, proactivity, and the ability to drive efficient execution of solutions that facilitate scientific exchange and improve healthcare professional understanding.

Role & Responsibilities

The Senior Account Manager proactively manages key client accounts, ensuring the efficient and effective execution of medical education and communication programs. They serve as the primary operational point of contact for clients, guiding them through project lifecycles in terms of process, timelines, and production, ensuring the delivery of scientifically accurate and high‑quality solutions.

Essential Duties

• Build and nurture strong, collaborative relationships with client contacts, acting as a trusted partner and identifying opportunities for account growth and expansion where applicable.
• Oversee the end‑to‑end development and delivery of multi‑faceted and/or highly complex medical education and communication programs, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with clients and internal teams to develop comprehensive project briefs that accurately capture scientific and educational objectives, guiding the project from initiation to completion.
• Serve as the primary liaison between clients and internal cross‑functional teams (scientific, creative, project management, digital), fostering efficient collaboration and ensuring all stakeholders are aligned and informed on project status and requirements.
• Lead and facilitate client meetings, presentations, and workshops, effectively communicating project updates, managing expectations, and securing necessary approvals for project progression.
• Critically review all deliverables, including scientific content, educational materials, and digital platforms, ensuring they meet scientific accuracy, compliance guidelines, and the highest standards of quality before client delivery.
• Anticipate potential operational challenges, proactively identify solutions, and resolve issues efficiently to ensure smooth project progression and client satisfaction.
• Proactively manage project scope, budgets, and profitability for assigned accounts. Monitor project financials, prepare regular reports, and ensure all billing and invoicing are accurate and timely.
• Monitor program outcomes, gather relevant data, and prepare reports on project performance, identifying areas for operational improvement and efficiency.
• Provide guidance and support to junior account team members, assisting with their day‑to‑day tasks and contributing to their operational understanding and professional development.

Education

• Bachelor’s degree in Life Sciences, Pharmacy, Medicine, or a related scientific field. A Master’s degree or advanced scientific degree (e.g., PhD, PharmD, MD) is highly preferred.
• Minimum of 3+ years of progressive experience in account management within a medical communications or medical education agency setting.

Skills

• Level of English: Fluent.
• Proficiency in MS Office Tools: Especially Excel and PowerPoint. Knowledge of project management or CRM tools will be considered a plus.
• Communication: Both written and spoken, with an emphasis on clarity and precision in scientific and project contexts.
• Comprehensive and current knowledge of the medical communications agency’s offerings, healthcare industry trends, and relevant compliance regulations (e.g., GPP, PhRMA, ABPI).
• Ability to understand client needs and effectively manage project scope, timelines, and budgets.

Work Environment

We believe the best work happens when we\’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Equal Opportunity

WPP (VML) is an equal‑opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Recruitment Privacy Notice

When you click \”Submit Application,\” this will send any information you add below to VML. Before you do this, we think it\’s a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and how you can update the information you have provided us with or how to remove it.