At a Glance
- Tasks: Lead UX design teams and shape innovative eCommerce strategies.
- Company: Join WPP Enterprise Solutions, a leader in digital transformation.
- Benefits: Enjoy competitive salary, bonuses, training, and flexible work options.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact on user experiences for top global brands.
- Qualifications: Extensive UX design experience in eCommerce and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where AI is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets.
UX Lead wanted to join our talented Customer Experience team. The opportunity: We’re looking for an experienced Lead UXer, that is ready to take the next step in helping us to shape and scale our UX offering, working alongside Leads in UI design, Optimisation and Consulting. Reporting into the Head of CX, this is a role requiring someone of excellent eCommerce technical ability, who is just as comfortable supervising the delivery of wireframes and research projects, to running client workshops, and defining a compelling Experience Design & Optimisation strategy.
As UX lead, you’ll be an expert in eCommerce, responsible for the experience design strategy and innovations, directing large-scale UX projects, managing and coaching a team of UXers, ensuring quality, defining WoW, and involved in new business pitches and growing our pipeline. You’ll relish solving problems, creating break-through work and automating for efficiencies and scale.
What you’ll be doing:
- Define a compelling UX strategy, help shape our UX offering.
- Lead the UX design teams and ensure functional excellence, collaboration and alignment.
- Strengthen all phases of the design process, including research, wireframes, prototypes, usability testing and CRO.
- Build a strong experience design culture and help create experience models and packages that change the customer experience and benefit our client’s bottom line.
- Lead improvements in the user experience, research and optimisation.
- Advocate user experience best practices and ensure quality processes in-team.
- Develop conversion led UX and a customer-focussed design culture across the business.
- Attract and retain top UX design talent and be actively involved in hiring for roles and scaling team.
- Serve as a coach and mentor to the UX design team, ensuring quality, team sharing and career development.
- Work with the Analytics team to build our CRO offering and synthesise customer insights from multiple sources.
- Design and conduct product definition and UX requirements workshops.
- Present and playback experience maps, wireframes, user flows and designs – both to working groups and C-Suite.
- Direct the production of journey maps, personas, scenarios, process flows, information architecture diagrams and other artefacts required to develop and evolve product definition and user experience design.
- Oversee the delivery of low and/or high-fidelity wireframes and communicate its rationale to clients and internal teams.
- Collaborate with Account Leads, Head of CX, Analytics, Optimisation, Consultancy, program managers, developers and clients.
What we want from you:
- Extensive experience as a senior UX Designer in eCommerce, ideally in an agency.
- Experience in developing and conducting a variety of both qualitative and quantitative research.
- Experience designing and leading workshops.
- Ability to communicate effectively at all levels, collaborate to solve problems, present design and sell solutions, and keep colleagues informed.
- Understand the array of technical constraints, user goals and business requirements that shape current and future developments.
- Can collaborate with stakeholders, product managers and development teams to iterate existing products and design and build new functionality.
- Ability to supervise and support the creation of user flows, wireframes, information architecture, interface mock-ups and final UI designs which synthesize user data and research.
- Extensive UX design background working on various projects across sectors/audiences.
- Previous experience of leading, mentoring, managing a team or experience owning a project from start to finish.
- Experience and track record of large-scale re-design transformation projects.
- Experience owning the full UX process. Strong portfolio is a must.
- Automotive experience is ideal but not essential.
What we can offer you:
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
UX Lead (commerce) in London employer: VML/WPPEnterprise Solutions
WPP Enterprise Solutions is an exceptional employer that prioritises your career development while offering the chance to work with some of the most exciting brands globally. Our inclusive culture, built on core values of Heart, Brains, and Courage, fosters innovation and collaboration, ensuring you can make a meaningful impact in your role as UX Lead. With a comprehensive benefits package and a commitment to employee growth, we empower you to thrive in a dynamic environment where your contributions are valued.
Contact Details:
VML/WPPEnterprise Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land UX Lead (commerce) in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at VML/WPPEnterprise Solutions for a UX Lead (commerce), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like VML/WPPEnterprise Solutions before they go live!
We think you need these skills to ace UX Lead (commerce) in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Lead (commerce) at VML/WPPEnterprise Solutions, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work VML/WPPEnterprise Solutions does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to VML/WPPEnterprise Solutions. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at VML/WPPEnterprise Solutions.
How to prepare for a job interview at VML/WPPEnterprise Solutions
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with VML/WPPEnterprise Solutions, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. VML/WPPEnterprise Solutions might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at VML/WPPEnterprise Solutions!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what VML/WPPEnterprise Solutions is looking for.
