Senior Account Manager in Slough

Department: Medical Communications, Client Engagement

Reports To: Managing Partner

Location: Sea Containers, London (Hybrid working)

About VML Health:

We are VML Health, part of the VML network – a global powerhouse in brand and customer experience. We connect creativity, tech, and culture to build brands that resonate. At VML Health, we focus on making a real difference in healthcare by crafting innovative solutions that drive meaningful change and improve patient outcomes.

The Role:

The Senior Account Manager is a pivotal client-facing role responsible for leading the operational management of key client accounts and overseeing the successful development and delivery of complex, high-impact medical education and communication programs. This role requires a deep understanding of the healthcare landscape, exceptional client management skills, proactivity, and the ability to drive efficient execution of solutions that facilitate scientific exchange and improve healthcare professional understanding.

Role & Responsibilities:

• Proactively manage key client accounts, ensuring the efficient and effective execution of medical education and communication programs.
• Serve as the primary operational point of contact for clients, guiding them through project lifecycles, ensuring the delivery of scientifically accurate and high-quality solutions.
• Build and nurture strong, collaborative relationships with client contacts, acting as a trusted partner and identifying opportunities for account growth and expansion.
• Oversee the end-to-end development and delivery of multi-faceted, highly complex medical education and communication programs, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with clients and internal teams to develop comprehensive project briefs that accurately capture scientific and educational objectives.
• Serve as the primary liaison between clients and internal cross-functional teams, fostering efficient collaboration and ensuring all stakeholders are aligned and informed on project status and requirements.
• Lead and facilitate client meetings, presentations, and workshops, effectively communicating project updates and managing expectations.
• Critically review all deliverables, ensuring they meet scientific accuracy, compliance guidelines, and the highest standards of quality before client delivery.
• Anticipate potential operational challenges, proactively identify solutions, and resolve issues efficiently.
• Proactively manage project scope, budgets, and profitability for assigned accounts.
• Monitor program outcomes, gather relevant data, and prepare reports on project performance.
• Provide guidance and support to junior account team members, assisting with their day-to-day tasks.

Education:

Bachelor's degree in Life Sciences, Pharmacy, Medicine, or a related scientific field. A Master’s degree or advanced scientific degree (e.g., PhD, PharmD, MD) is highly preferred.

Minimum of 3+ years of progressive experience in account management within a medical communications or medical education agency setting.

Skills:

• Fluent in English.
• Proficiency in MS Office Tools, especially Excel and PowerPoint.
• Knowledge of project management or CRM tools will be considered a plus.
• Strong communication skills, both written and spoken, with an emphasis on clarity and precision.
• Comprehensive knowledge of the medical communications agency's offerings, healthcare industry trends, and relevant compliance regulations.
• Ability to understand client needs and effectively manage project scope, timelines, and budgets.