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- Tasks: Lead key client accounts and deliver impactful medical education programmes.
- Company: VML Health, a creative powerhouse transforming healthcare communications.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while collaborating with diverse talent.
- Qualifications: 3+ years in account management and a degree in Life Sciences or related field.
- Other info: Join a fast-paced environment where creativity and innovation thrive.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Senior Account Manager
Department: Medical Communications, Client Engagement
Reports To: Managing Partner
Location: Sea Containers, London (Hybrid working)
About VML Health: Why We\’re Awesome (and Why You Should Care)
We\’re VML Health, part of the VML network – a global powerhouse in brand and customer experience. Basically, we connect creativity, tech, and culture to build brands that really resonate.
At VML Health, we\’re all about making a real difference in healthcare. We craft innovative solutions that drive meaningful change and improve patient outcomes. Our European hub is a buzzing center for collaboration, bringing together diverse talent to serve clients across the continent.
We\’re obsessed with leveraging the power of creativity and technology to solve complex challenges. We thrive in a fast-paced, collaborative environment where new ideas are always welcome.
Join us, push boundaries, and help shape the future of healthcare communications!
The Role:
The Senior Account Manager is a pivotal client-facing role responsible for leading the operational management of key client accounts and overseeing the successful development and delivery of complex, high-impact medical education and communication programs. This role requires a deep understanding of the healthcare landscape, exceptional client management skills, proactivity and the ability to drive efficient execution of solutions that facilitate scientific exchange and improve healthcare professional understanding.
The Senior Account Manager acts as a trusted partner to clients and a key operational leader within the internal Client Services team, ensuring seamless collaboration and superior client satisfaction, supported by a Client Services Director, Account Director and Account Executive.
Role & Responsibilities:
The Senior Account Manager proactively manages key client accounts, ensuring the efficient and effective execution of medical education and communication programs. They serve as the primary operational point of contact for clients, guiding them through project lifecycles, in terms of process, timelines and production, ensuring the delivery of scientifically accurate and high-quality solutions.
Essential Duties:
- Build and nurture strong, collaborative relationships with client contacts, acting as a trusted partner and where applicable, identifying opportunities for account growth and expansion.
- Oversee the end-to-end development and delivery of multi-faceted, and/or highly complex medical education and communication programs, ensuring adherence to timelines, budgets, and quality standards.
- Collaborate with clients and internal teams to develop comprehensive project briefs that accurately capture scientific and educational objectives, guiding the project from initiation to completion.
- Serve as the primary liaison between clients and internal cross-functional teams (scientific, creative, project management, digital), fostering efficient collaboration and ensuring all stakeholders are aligned and informed on project status and requirements.
- Lead and facilitate client meetings, presentations, and workshops, effectively communicating project updates, managing expectations, and securing necessary approvals for project progression.
- Critically review all deliverables, including scientific content, educational materials, and digital platforms, ensuring they meet scientific accuracy, compliance guidelines, and the highest standards of quality before client delivery.
- Anticipate potential operational challenges, proactively identify solutions, and resolve issues efficiently to ensure smooth project progression and client satisfaction.
- Proactively manage project scope, budgets, and profitability for assigned accounts. Monitor project financials, prepare regular reports, and ensure all billing and invoicing are accurate and timely.
- Monitor program outcomes, gather relevant data, and prepare reports on project performance, identifying areas for operational improvement and efficiency.
- Provide guidance and support to junior account team members, assisting with their day-to-day tasks and contributing to their operational understanding and professional development.
Education:
- Bachelor\’s degree in Life Sciences, Pharmacy, Medicine, or a related scientific field. A Master\’s degree or advanced scientific degree (e.g., PhD, PharmD, MD) is highly preferred.
- Minimum of 3+ years of progressive experience in account management within a medical communications or medical education agency setting.
Skills:
- Level of English: Fluent.
- Proficiency in MS Office Tools: Especially Excel and PowerPoint. Knowledge of project management or CRM tools will be considered a plus.
- Communication: Both written and spoken, with an emphasis on clarity and precision in scientific and project contexts.
- Comprehensive and Current Knowledge: Of the medical communications agency\’s offerings, healthcare industry trends, and relevant compliance regulations (e.g., GPP, PhRMA, ABPI).
- Ability to Understand Client Needs: And effectively manage project scope, timelines, and budgets.
Senior Account Manager employer: VML HEALTH
Contact Detail:
VML HEALTH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and communications sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching VML Health and their projects. Understand their approach to medical communications and think of ways you can contribute. Tailor your responses to show how your experience aligns with their mission and values.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your past experiences and how they relate to the Senior Account Manager role. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the VML Health team. Let’s get you that dream job!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in medical communications and client management, showing us how you can make a difference at VML Health.
Showcase Your Skills: We want to see your exceptional communication skills shine through. Use clear and precise language in your application, and don’t forget to mention your proficiency with tools like MS Office, especially Excel and PowerPoint.
Demonstrate Your Passion: Let us know why you're excited about working in healthcare communications. Share any relevant experiences or projects that reflect your enthusiasm for improving patient outcomes and driving meaningful change.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at VML HEALTH
✨Know Your Stuff
Make sure you brush up on the latest trends in medical communications and healthcare. Understand VML Health's approach to creativity and technology, and be ready to discuss how your experience aligns with their mission to improve patient outcomes.
✨Showcase Your Client Management Skills
Prepare examples from your past roles where you've successfully managed client accounts. Highlight your ability to build strong relationships and how you've navigated complex projects, ensuring client satisfaction and project success.
✨Be Proactive in Problem-Solving
Think of scenarios where you've anticipated challenges and implemented solutions. During the interview, share these experiences to demonstrate your proactive mindset and ability to keep projects on track, which is crucial for a Senior Account Manager.
✨Engage in Collaborative Conversations
Since this role involves working closely with cross-functional teams, practice discussing how you foster collaboration. Be ready to talk about how you’ve facilitated meetings or workshops, ensuring all stakeholders are aligned and informed throughout the project lifecycle.
