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- Tasks: Lead service delivery for high-profile eCommerce customers and manage web engineering teams.
- Company: VML, a creative agency and technology powerhouse with a global presence.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team driving innovation and customer success in a fast-paced environment.
- Qualifications: Experience in service delivery and strong technical understanding of web platforms.
- Other info: Be part of a diverse culture that values connection and creativity.
The predicted salary is between 36000 - 60000 £ per year.
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Service Delivery Manager is needed with proven experience in service delivery for a high-profile customer’s web site. The candidate should have a good technical understanding of web platforms and good grounding on how customers use our solutions to drive revenues and profits. This role is a combination of support management and team leadership, including liaison with internal technical teams and third parties.
You should be able to deal confidently with customers, manage and motivate a team of web engineers, plan workloads & priorities, interact with third parties, analyse / plan workload, deal with hosting providers and help manage software releases & deployments. Additionally, you will be required to work within the support processes (reporting, SLA’s, incident & problem management etc). A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role.
What you’ll be doing:
- Co-ordinate & facilitate the contracted eCommerce service to one or more customers
- Ensure that escalations and communications are managed in line with documented contract standards
- Develop and maintain good customer relationships with the support of the team
Service Delivery Manager Contract in London employer: VML Enterprise Solutions
Contact Detail:
VML Enterprise Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager Contract in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching VML and their recent projects. Show us you’re genuinely interested in how they blend creativity with technology. Tailor your answers to reflect their values and culture!
✨Tip Number 3
Don’t shy away from showcasing your technical skills! Be ready to discuss your experience with web platforms and how you’ve successfully managed teams in the past. We want to see how you can drive revenues and profits for our customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our innovative team at VML.
We think you need these skills to ace Service Delivery Manager Contract in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your technical understanding of web platforms and any relevant experience in managing teams or customer relationships.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed service delivery and supported customers in the past, showing us your passion for the position.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve dealt with challenges in service delivery. We love candidates who can think on their feet and come up with innovative solutions to keep things running smoothly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our innovative team!
How to prepare for a job interview at VML Enterprise Solutions
✨Know Your Stuff
Make sure you brush up on your technical knowledge of web platforms. Understand how customers use these solutions to drive revenue and profits. Being able to discuss specific examples will show that you’re not just familiar with the concepts, but that you can apply them in real-world scenarios.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to manage and motivate a team. Prepare to share examples of how you've successfully led teams in the past. Think about challenges you've faced and how you overcame them, as well as how you’ve fostered a positive team environment.
✨Customer Relationship Focus
Demonstrate your ability to build and maintain strong customer relationships. Be ready to discuss how you've handled escalations and communications in previous roles. Highlight any strategies you've used to ensure customer satisfaction and loyalty.
✨Flexibility is Key
This role requires a flexible approach to working hours. Be prepared to discuss your availability and willingness to cover on-call support. Showing that you understand the demands of the role and are ready to adapt will set you apart from other candidates.
