Junior Support Engineer

Junior Support Engineer needed to join our team, on a permanent basis, here at VML Enterprise Solutions. Please bear in mind that this is an on-site opportunity at our Watford Office. The opportunity: We are seeking a dedicated and enthusiastic Junior Support Engineer to join our team. As part of our team, you will play a crucial role in providing technical support to end-users, ensuring smooth operations, and contributing to the overall efficiency of our IT systems. This position offers an excellent opportunity for individuals passionate about technology and wanting to expand their experiencein a large organisation supportingmore than 2000 users across 6 countries! If you are ready to contribute to a dynamic IT team and grow your skills, we would love to hear from you!? What you’ll be doing: Ticket Management: Navigate the ticketing system to track and resolve user issues Follow up with users to ensure satisfactory resolution of their problems Hardware Troubleshooting: Identify common hardware issues, such as printer malfunctions or monitor connectivity problems Issue Complexity Assessment: Gauge the complexity of issues with the guidance of a mentor Network Troubleshooting: Execute basic network troubleshooting tasks …