Digital Commerce Consultant

Who We Are: At VML, we are a beacon of innovation and growth in an ever‑evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end‑to‑end solutions that result in revolutionary work.

The opportunity: We are looking for a driven and ambitious Consultant with experience in sectors like FMCG/CPG, B2B, or Omni‑channel Retail to join our Business Consultancy team in London. You will partner with top‑tier clients (e.g., LEGO, Coca‑Cola, Ford, Nestlé), leveraging your eCommerce, digital and business expertise to deliver diverse projects across a range of digital channels.

What you will be doing:

• Client Focus: Build strong relationships, understand client needs, and identify opportunities to deliver value. You will be the bridge between the client and our team’s expertise, leading consultancy engagements and managing key stakeholder relationships.
• Strategic Thinking: Provide strategic guidance, conduct business analysis, and develop compelling proposals and roadmaps. You will bring clarity to ambiguous situations and solve complex challenges, taking ownership of deliverables.
• Proactive Engagement: Be open to learning about clients and their challenges, anticipating their needs and offering proactive solutions. You will add significant value to their business and build lasting partnerships, identifying opportunities for scope expansion and contributing to cross‑capability solutions.
• Digital Expertise: Leverage your in‑depth understanding of the eCommerce landscape, digital ecosystems, and platforms like Salesforce Commerce Cloud to craft innovative solutions.
• Continuous Improvement: Stay ahead of industry trends, including advancements in AI and emerging digital technologies, and contribute to the development of our internal methodologies and services.

What we want from you:

• Experience working client‑side or consultancy experience in eCommerce, with demonstrated experience in leading projects.
• Excellent working knowledge of digital ecosystems ideally with hands‑on experience of Salesforce Commerce Cloud.
• Digital expertise in FMCG/CPG, Retail, B2B, or Automotive.
• Excellent relationship‑building and communication skills, with proven ability to manage stakeholder and sponsor relationships.
• Experience in client discovery and information gathering through a variety of methods such as interviews, workshops, surveys, document review, assessments, etc.
• Exceptional verbal and written communication skills, with the ability to distil complex information into clear, concise, and easily digestible formats for a range of audiences.
• Confident presenter, adept at articulating insights and recommendations effectively.
• Proven problem‑solving abilities and a passion for client success, with skills to analyse and interpret data and information to unearth challenges and comprehend the causes.
• Strong understanding of digital technologies and selling/trading across multiple channels, coupled with an active use and passion for AI tools to drive efficiency and innovation.
• Naturally curious, you are ambitious and driven, continually seeking new challenges and opportunities to grow and learn.
• Organised with good time management and prioritisation skills, ensuring efficient delivery of projects and managing multiple workstreams simultaneously.
• A collaborative team player, working effectively within cross‑functional teams and contributing positively to a shared goal.
• Willingness to travel within the UK and potentially the EU.

What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we will also prioritise your career development and help you grow your skills. We will empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our personality and behaviours: Connect Meaningfully, Inspire Creatively, Include Purposefully, Approach Positively.

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That is why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi‑channel growth for world‑leading brands.

We work with some of the most exciting brands such as The Coca‑Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes‑Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We have built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.

Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we are looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.