At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and a supportive team in a fast-paced retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27900 - 27900 € per year.
Location: Newry
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you're well-prepared for success and able to serve our customers.
You’ll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools all focused on helping you to prioritise what really matters.
Next steps
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Newry employer: Vmed O2 UK Limited
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Newry that fosters personal and professional growth. Our Retail Advisors benefit from comprehensive training, competitive pay, and a range of outstanding benefits, including private medical cover and generous leave policies, all while working in a supportive team environment that values innovation and customer connection.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Newry
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This will help you connect your experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your confidence and communication skills, which are key for a Retail Advisor.
✨Tip Number 3
Show your passion for technology! Be ready to discuss how tech can enhance customer experiences. Share any personal stories or insights that highlight your genuine interest in the products you'll be selling.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 16hrs, Newry
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any previous retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm:Express your excitement about the role and the company! We love candidates who are genuinely interested in helping customers and being part of a team that makes every interaction meaningful.
Check Your Details:Before hitting that submit button, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail and care about making a great first impression!
How to prepare for a job interview at Vmed O2 UK Limited
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the retail sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you build rapport, as this is crucial for the role.
✨Demonstrate Your Passion for Technology
Since the role involves showcasing innovative products, be ready to discuss your interest in technology. Share any personal experiences or knowledge about tech that can enhance customer interactions. This will help you connect with the company's mission of making every interaction meaningful.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
