At a Glance
- Tasks: Install, fix faults, and deliver top-notch customer service in a dynamic role.
- Company: Join Virgin Media and O2, leaders in connectivity for millions.
- Benefits: Earn a competitive salary, enjoy a 4-day work week, and receive great perks.
- Other info: Enjoy 25 days holiday, private medical cover, and excellent career growth opportunities.
- Why this job: No experience needed; we provide training and mentorship to help you succeed!
- Qualifications: Must have a UK Manual driving licence and a customer-focused attitude.
The predicted salary is between 29000 - 36200 € per year.
Salary: £29,000 - £36,200 per year. For this position, you must live in one of the following postcodes: BT47, BT48, BT82.
Join our team of Field Technicians and earn a competitive salary of £31,500, plus overtime (on average £4,700) and performance-based commission of £2,500. We are looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you'll have everything you need to succeed!
After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday to Saturday) with a mixture of 7.5 and 10 hour shifts. No two days are the same, so you will always be learning and finding new challenges.
- Be the expert in installations, fixing faults and delivering great customer service.
- Diagnose errors and technical problems and determine appropriate solutions.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
Who we are: Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves:
- A UK Manual driving licence.
The other stuff we are looking for:
- An organised individual with a customer-focus, who is motivated to help others.
- An individual who can build great relationships with customers.
- Someone who enjoys problem solving and finding suitable solutions for customers.
- Be comfortable working at heights and outside in all weathers.
What's in it for you:
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
- Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance.
- Industry-leading family leave policies.
- 25 days holiday + bank holidays + birthday off (option to buy/sell 5 more).
- Pension scheme (up to 10% match) and life assurance.
Next steps:
After applying and living in the correct Post Code, you'll receive a link for an online video assessment. If successful, a recruiter will call to discuss the role and answer any questions. Then, we'll schedule an interview with a manager. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining Virgin Media O2.
Field Service Engineer - Derry in Newtownabbey employer: Vmed O2 UK Limited
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With a competitive salary, comprehensive training, and a 4-day working week, our Field Service Engineers enjoy a fulfilling career with ample opportunities for personal development and a strong focus on customer satisfaction. Join us in Derry, where no two days are the same, and experience the unique advantages of working for a leading connectivity provider dedicated to making a difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Derry in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you handle customer service situations or solve problems. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. They’re looking for motivated individuals who can build great relationships with customers, so don’t be afraid to share your passion for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Field Service Engineer - Derry in Newtownabbey
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Field Service Engineer and helping our customers. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention your customer-focused attitude and problem-solving abilities, as these are key for us at StudySmarter.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Vmed O2 UK Limited
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the key responsibilities like installations, diagnosing errors, and delivering customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer focus, be ready to share examples of how you've built relationships or solved problems for customers in the past. Even if you don't have direct experience, think of times when you've helped someone out or worked as part of a team.
✨Prepare for Practical Scenarios
Expect some situational questions during your interview. Think about how you would handle common issues a Field Service Engineer might face, like troubleshooting a technical problem or dealing with a frustrated customer. Practising these scenarios can really set you apart.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, the team you'll be working with, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
