At a Glance
- Tasks: Join our team as a Field Service Engineer, tackling installations and solving technical problems.
- Company: Be part of Virgin Media and O2, leaders in connectivity for millions.
- Benefits: Earn a competitive salary, enjoy a 4-day work week, and receive comprehensive training.
- Other info: Enjoy 25 days holiday, private medical cover, and excellent career growth opportunities.
- Why this job: No experience needed; we’ll train you to succeed while you help customers every day.
- Qualifications: Must have a UK Manual driving licence and a passion for customer service.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 - £36,200 per year.
For this position, you must live in one of the following postcodes: BT25, BT32, BT62, BT64, BT65, BT66, BT67.
Join our team of Field Technicians and earn a competitive salary of £31,500, plus overtime (on average £4,700) and performance-based commission of £2,500. We are looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you'll have everything you need to succeed!
After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday to Saturday) with a mixture of 7.5 and 10 hour shifts. No two days are the same, so you will always be learning and finding new challenges.
Key Responsibilities:
- Be the expert in installations, fixing faults and delivering great customer service.
- Diagnose errors and technical problems and determine appropriate solutions.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
The Must Haves:
- A UK Manual driving licence.
The Other Stuff We Are Looking For:
- An organised individual with a customer-focus, who is motivated to help others.
- An individual who can build great relationships with customers.
- Someone who enjoys problem solving and finding suitable solutions for customers.
- Be comfortable working at heights and outside in all weathers.
What's in it for You:
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
- Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance.
- Industry-leading family leave policies.
- 25 days holiday + bank holidays + birthday off (option to buy/sell 5 more).
- Pension scheme (up to 10% match) and life assurance.
Next Steps:
After applying and living in the correct Post Code, you'll receive a link for an online video assessment. If successful, a recruiter will call to discuss the role and answer any questions. Then, we'll schedule an interview with a manager. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining Virgin Media O2.
Field Service Engineer - Belfast in Newtownabbey employer: Vmed O2 UK Limited
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a competitive salary and a supportive work environment that prioritises employee well-being. Our comprehensive training programme ensures that you will have the skills and confidence to excel in your role as a Field Service Engineer, while our 4-day working week promotes a healthy work-life balance. With generous benefits including private medical cover, industry-leading family leave policies, and opportunities for personal growth, you'll find a rewarding career with us in Belfast.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Belfast in Newtownabbey
✨Tip Number 1
Make sure you know the company inside out! Research Virgin Media and O2, their values, and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing errors and finding solutions, think of examples from your past where you've tackled challenges. This will help you shine during the interview.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress smartly and be punctual for your video assessment and interview. It shows that you’re serious about the role and respect their time.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you access to all the resources we offer to help you succeed in the recruitment process.
We think you need these skills to ace Field Service Engineer - Belfast in Newtownabbey
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Field Service Engineer and helping our customers. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention your customer-focused attitude and problem-solving abilities, as these are key for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Vmed O2 UK Limited
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the key responsibilities like installations, diagnosing errors, and delivering customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Focus
Since this role is all about customer interaction, think of examples from your past experiences where you've provided excellent service or solved problems for customers. Even if you don't have direct experience, consider situations from school or other jobs where you helped someone out.
✨Be Ready to Problem Solve
Prepare for some scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about how you would approach common technical issues or customer complaints. Practising these scenarios can help you feel more at ease during the interview.
✨Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the training programme, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
