At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and a supportive team in a fast-paced retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27800 - 27800 € per year.
Location: Newry
Salary: Competitive
Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you're well-prepared for success and able to serve our customers.
You’ll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools all focused on helping you to prioritise what really matters.
Next steps
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Newry employer: Vmed O2 UK Limited
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Newry that fosters personal and professional growth. Our Retail Advisors benefit from comprehensive training, competitive pay, and a range of outstanding benefits, including private medical cover and generous leave policies, all while working in a supportive team environment that values innovation and customer connection.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Newry
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Virgin Media O2. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Show off your tech-savviness! As a Retail Advisor, having a genuine interest in technology is key. Brush up on the latest products and services offered by Virgin Media O2, and be prepared to discuss how they can improve customers' lives. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the role. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Retail Advisor, 16hrs, Newry
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service that showcases your ability to connect with customers.
Show Enthusiasm:Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in helping customers and making their lives better through technology!
Follow Up:After submitting your application through our website, don’t hesitate to follow up if you haven’t heard back. It shows initiative and keeps you on our radar as we review applications!
How to prepare for a job interview at Vmed O2 UK Limited
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build rapport and tailor solutions to meet their needs.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to changing situations in previous roles. Emphasise your willingness to work collaboratively with a team and how you can contribute to a positive store environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
