At a Glance
- Tasks: Install, fix faults, and deliver top-notch customer service in a dynamic role.
- Company: Join Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn a competitive salary, enjoy a 4-day work week, and receive comprehensive health coverage.
- Other info: Enjoy 25 days holiday, plus bank holidays and your birthday off!
- Why this job: No experience needed; we provide training and mentorship to help you succeed!
- Qualifications: Must have a UK Manual driving licence and a passion for problem-solving.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 - £36,200 per year.
For this position, you must live in one of the following postcodes: BT25, BT32, BT62, BT64, BT65, BT66, BT67.
Join our team of Field Technicians and earn a competitive salary of £31,500, plus overtime (on average £4,700) and performance-based commission of £2,500. We are looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you'll have everything you need to succeed!
After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday to Saturday) with a mixture of 7.5 and 10 hour shifts. No two days are the same, so you will always be learning and finding new challenges.
Key Responsibilities:
- Be the expert in installations, fixing faults and delivering great customer service.
- Diagnose errors and technical problems and determine appropriate solutions.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
Who we are: Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must-haves:
- A UK Manual driving licence.
The other stuff we are looking for:
- An organised individual with a customer-focus, who is motivated to help others.
- An individual who can build great relationships with customers.
- Someone who enjoys problem solving and finding suitable solutions for customers.
- Be comfortable working at heights and outside in all weathers.
What's in it for you: We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
- Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance.
- Industry-leading family leave policies.
- 25 days holiday + bank holidays + birthday off (option to buy/sell 5 more).
- Pension scheme (up to 10% match) and life assurance.
Next steps: After applying and living in the correct Post Code, you'll receive a link for an online video assessment. If successful, a recruiter will call to discuss the role and answer any questions. Then, we'll schedule an interview with a manager. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Field Service Engineer - Belfast employer: Vmed O2 UK Limited
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a competitive salary and a supportive work environment that prioritises employee well-being. Our comprehensive training programme ensures that you are equipped with the skills needed to excel as a Field Service Engineer, while our 4-day working week promotes a healthy work-life balance. With generous benefits including private medical cover, industry-leading family leave policies, and opportunities for personal growth, you'll find a rewarding career in a dynamic and customer-focused team right here in Belfast.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Belfast
✨Tip Number 1
Make sure you know the company inside out! Research Virgin Media and O2, their values, and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing errors and finding solutions, think of examples from your past where you've tackled challenges. This will help you shine during the interview.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress smartly and be punctual for your video assessment and interview. It shows that you’re serious about the role and respect their time.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the position right from the start!
We think you need these skills to ace Field Service Engineer - Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. We want to see your motivation and customer focus shine through!
Show Off Your Problem-Solving Skills:Since this role involves diagnosing errors and finding solutions, share examples of how you've tackled challenges in the past. We love seeing how you approach problem-solving!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for individuals who can build great relationships with customers, so show us what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get the ball rolling on your journey with us!
How to prepare for a job interview at Vmed O2 UK Limited
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the key responsibilities like installations, fault fixing, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer focus, be ready to share examples of how you've built relationships or solved problems for customers in the past. Even if you don't have direct experience, think of times when you've helped someone out or worked as part of a team.
✨Prepare for Practical Scenarios
Expect some situational questions during your interview. Think about how you would handle common issues a Field Service Engineer might face, like diagnosing a technical problem or dealing with a frustrated customer. Practising these scenarios can really set you apart.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training process, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
