Summary
Press space or enter keys to toggle section visibility LocationDownpatrickJob FamilyRetailJob TypePart TimePosted Date About the Role As a Retail Advisor, youll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. its about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.
Youll receive a competitive hourly rate of £13.45 . Day to Day, Youll: Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Ongoing coaching and development will support your growth beyond induction.
Youll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life. Our Ways of Working This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.
When you work with us, youll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.
Who we are
At Virgin Media O2, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices. Financial Times Top 500 Best Employers for 2026. An open mindset and willingness to learn in a fast-paced retail environment. If youre customer-focused, passionate about technology and keen to build your skills through structured training and support, wed love to hear from you.
What's in it for you
Our benefits include
Bupa healthcare, wellbeing support, life cover, a pension and generous holiday plus your birthday off. Discounts on broadband, TV and mobile. Cycle2Work schemes. Dental insurance and neurodiversity assessments. Complete our quick online application and assessment. Any offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check. #
Twilight Retail Associate in Downpatrick employer: Vmed O2 UK Limited
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Downpatrick. As a Retail Advisor, you'll benefit from competitive pay, comprehensive training, and ongoing development opportunities, all while working with a passionate team dedicated to delivering outstanding customer experiences. With access to a range of employee benefits, including healthcare, discounts, and wellbeing support, you'll find a rewarding career that values your growth and contributions.
