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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and a supportive team in a fast-paced retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27800 - 29000 £ per year.
Location: Londonderry - Foyleside
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you're well-prepared for success and able to serve our customers.
You’ll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools all focused on helping you to prioritise what really matters.
Next steps
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 38hrs 12M FTC, Londonderry - Foyleside TLNT1_NI employer: Vmed O2 UK Limited
Contact Detail:
Vmed O2 UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs 12M FTC, Londonderry - Foyleside TLNT1_NI
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Virgin Media O2. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your confidence and communication skills, as these are key for a Retail Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your passion for technology! Since this role involves helping customers discover innovative products, be ready to discuss how technology can improve lives. Share any personal experiences or interests that highlight your enthusiasm.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 38hrs 12M FTC, Londonderry - Foyleside TLNT1_NI
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology. Remember, we’re looking for genuine enthusiasm!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service, and how you can contribute to our team at Virgin Media O2.
Showcase Your Skills: Use your application to demonstrate your confidence and communication skills. Share examples of how you've built rapport with customers in the past and how you’ve met performance goals. We love seeing those success stories!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits right there!
How to prepare for a job interview at Vmed O2 UK Limited
✨Know Your Stuff
Before the interview, take some time to research Virgin Media O2 and their products. Familiarise yourself with their services and think about how they can benefit customers. This will show your genuine interest in technology and help you answer questions confidently.
✨Show Off Your People Skills
As a Retail Advisor, you'll be interacting with customers all day. Practice your communication skills by engaging with friends or family. Think about how you can build rapport quickly and tailor your approach to different personalities. Remember, a friendly attitude goes a long way!
✨Be Ready for Scenarios
Prepare for situational questions that might come up during the interview. Think about times you've dealt with difficult customers or met sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Aim for a polished look that reflects the professional yet approachable vibe of Virgin Media O2. This shows that you respect the opportunity and are serious about the role.