At a Glance
- Tasks: Install, fix faults, and deliver excellent customer service in a dynamic role.
- Company: Join Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn a competitive salary, enjoy a 4-day work week, and receive comprehensive training.
- Other info: Enjoy 25 days holiday, private medical cover, and great career growth opportunities.
- Why this job: No experience needed; we’ll train you to succeed while you solve real-world problems.
- Qualifications: Must have a UK Manual driving licence and a passion for helping others.
The predicted salary is between 29000 - 36200 € per year.
Salary: £29,000 - £36,200 per year. For this position, you must live in one of the following postcodes: BT47, BT48, BT82.
Join our team of Field Technicians and earn a competitive salary of £31,500, plus overtime (on average £4,700) and performance-based commission of £2,500. We are looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you'll have everything you need to succeed!
After completing our comprehensive training programme, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday to Saturday) with a mixture of 7.5 and 10-hour shifts. No two days are the same, so you will always be learning and finding new challenges.
- Be the expert in installations, fixing faults and delivering great customer service.
- Diagnose errors and technical problems and determine appropriate solutions.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
Who we are: Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must-haves:
- A UK Manual driving licence.
The other stuff we are looking for:
- An organised individual with a customer-focus, who is motivated to help others.
- An individual who can build great relationships with customers.
- Someone who enjoys problem-solving and finding suitable solutions for customers.
- Be comfortable working at heights and outside in all weathers.
What's in it for you:
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
- Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance.
- Industry-leading family leave policies.
- 25 days holiday + bank holidays + birthday off (option to buy/sell 5 more).
- Pension scheme (up to 10% match) and life assurance.
Next steps:
After applying and living in the correct Post Code, you'll receive a link for an online video assessment. If successful, a recruiter will call to discuss the role and answer any questions. Then, we'll schedule an interview with a manager. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining Virgin Media O2.
Field Service Engineer - Derry TLNT1_NI in Belfast employer: Vmed O2 UK Limited
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With a competitive salary, comprehensive training, and a 4-day working week, our Field Service Engineers enjoy a fulfilling career with ample opportunities for personal development and a strong focus on customer satisfaction. Join us in Derry, where no two days are the same, and experience the unique advantages of working for a leading connectivity provider dedicated to making a difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Derry TLNT1_NI in Belfast
✨Tip Number 1
Make sure you know the company inside out! Research Virgin Media and O2, their values, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves diagnosing errors and finding solutions, think of examples from your past where you've tackled challenges. Be ready to share these during your interview to demonstrate your customer-focused mindset.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress smartly and be punctual for your video assessment and interview. A positive attitude and enthusiasm can go a long way in making you memorable to the hiring team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team of Field Technicians!
We think you need these skills to ace Field Service Engineer - Derry TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Field Service Engineer and helping our customers. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention your customer-focused attitude and problem-solving abilities, as these are key for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us get a quick understanding of who you are and what you bring to the table.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Vmed O2 UK Limited
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the key responsibilities like installations, fault fixing, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer focus, be ready to share examples of how you've built relationships or solved problems for customers in the past. Even if you don't have direct experience, think of times when you've helped someone out or worked as part of a team.
✨Be Ready for Practical Scenarios
Expect some situational questions where you'll need to demonstrate your problem-solving skills. Think about how you would diagnose a technical issue or handle a difficult customer. Practising these scenarios can really set you apart from other candidates.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you understand the company culture better. You might ask about the training process or how the team collaborates on technical issues.
