At a Glance
- Tasks: Join our team as a Field Service Engineer, tackling installations and solving technical problems.
- Company: Be part of Virgin Media and O2, leaders in connectivity for millions.
- Benefits: Earn a competitive salary, enjoy a 4-day work week, and receive comprehensive training.
- Other info: Enjoy 25 days holiday, private medical cover, and excellent career growth opportunities.
- Why this job: No experience needed; we’ll train you to succeed while you help customers every day.
- Qualifications: Must have a UK Manual driving licence and a passion for customer service.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 - £36,200 per year. For this position, you must live in one of the following postcodes: BT25, BT32, BT62, BT64, BT65, BT66, BT67.
Join our team of Field Technicians and earn a competitive salary of £31,500, plus overtime (on average £4,700) and performance-based commission of £2,500. We are looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you'll have everything you need to succeed!
After completing our comprehensive training programme, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday to Saturday) with a mixture of 7.5 and 10-hour shifts. No two days are the same, so you will always be learning and finding new challenges.
- Be the expert in installations, fixing faults and delivering great customer service.
- Diagnose errors and technical problems and determine appropriate solutions.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organisation.
Who we are: Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves:
- A UK Manual driving licence.
The other stuff we are looking for:
- An organised individual with a customer-focus, who is motivated to help others.
- An individual who can build great relationships with customers.
- Someone who enjoys problem solving and finding suitable solutions for customers.
- Be comfortable working at heights and outside in all weathers.
What's in it for you:
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
- Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance.
- Industry-leading family leave policies.
- 25 days holiday + bank holidays + birthday off (option to buy/sell 5 more).
- Pension scheme (up to 10% match) and life assurance.
Next steps:
After applying and living in the correct Post Code, you'll receive a link for an online video assessment. If successful, a recruiter will call to discuss the role and answer any questions. Then, we'll schedule an interview with a manager. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining Virgin Media O2.
Field Service Engineer - Belfast employer: Vmed O2 UK Limited
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a competitive salary and a supportive work environment that prioritises employee well-being. Our comprehensive training programme ensures that you are equipped with the skills needed to excel as a Field Service Engineer, while our 4-day working week promotes a healthy work-life balance. With generous benefits including private medical cover, industry-leading family leave policies, and opportunities for personal growth, you'll find a rewarding career in Belfast that values your contributions and fosters your development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Belfast
✨Tip Number 1
Make sure you know the company inside out! Research Virgin Media and O2, their values, and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing errors and finding solutions, think of examples from your past where you've tackled challenges. This will help you shine during the interview.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Be ready to share experiences where you’ve built great relationships or helped someone out. This is key for a Field Service Engineer, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, once you’re in, you’ll have access to all the resources we offer to help you succeed in your new role.
We think you need these skills to ace Field Service Engineer - Belfast
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Field Service Engineer and helping our customers. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention your customer-focused attitude and problem-solving abilities, as these are key traits we value at StudySmarter.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your sentences are easy to read. This will help us understand your qualifications without any confusion.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applicants. Plus, it's super easy to do, so why not?
How to prepare for a job interview at Vmed O2 UK Limited
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the key responsibilities like installations, diagnosing errors, and delivering customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer focus, be ready to share examples of how you've built relationships or solved problems for customers in the past. Even if you don't have direct experience, think of times when you've helped someone out or worked as part of a team.
✨Prepare for Practical Scenarios
Expect some situational questions during your interview. Think about how you would handle common challenges a Field Service Engineer might face, like troubleshooting a technical issue or dealing with a difficult customer. Practising these scenarios can really set you apart.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training programme, the team you'll be working with, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
