At a Glance
- Tasks: Join our team to install, fix faults, and deliver top-notch customer service.
- Company: Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn £31,500 plus overtime, enjoy a 4-day work week, and great health benefits.
- Other info: Enjoy 25 days holiday, family leave policies, and excellent career growth opportunities.
- Why this job: No experience needed; we provide training and mentorship for your success!
- Qualifications: UK Manual driving licence and a passion for helping others.
The predicted salary is between 28000 - 31200 £ per year.
Join our team of Field Technicians and earn a competitive salary of £31,500, plus overtime (on average £4,700) and performance-based commission of £2,500. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so you'll have everything you need to succeed!
After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday to Saturday) with a mixture of 7.5 and 10 hour shifts.
Be the expert in installations, fixing faults and delivering great customer service:
- Diagnose errors and technical problems and determine appropriate solutions
- Document processes and follow company standard procedures and protocols
- Collaborate with the technical team and share information across the organisation
Who we are: Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves:
- A UK Manual driving licence
The other stuff we are looking for:
- An organised individual with a customer-focus, who is motivated to help others
- An individual who can build great relationships with customers
- Someone who enjoys problem solving and finding suitable solutions for customers
- Be comfortable working at heights and outside in all weathers
What's in it for you: We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
- Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance
- Industry-leading family leave policies
- 25 days holiday + bank holidays + birthday off (option to buy/sell 5 more)
- Pension scheme (up to 10% match) and life assurance
Next steps: After applying and living in the correct Post Code, you'll receive a link for an online video assessment. When you apply, you'll be asked about any adjustments you might need to support the recruitment process.
Customer Service Engineer / Field Services in Belfast employer: Vmed O2 UK Limited
Join Virgin Media and O2 as a Customer Service Engineer in the BT47, BT48, and BT82 areas, where you'll benefit from a competitive salary, extensive training, and a supportive work culture that prioritises employee well-being. With a 4-day working week, generous holiday allowances, and comprehensive health benefits, we empower our team to thrive both professionally and personally while delivering exceptional service to our customers. Our commitment to your growth and development ensures that you will have the tools and mentorship needed to succeed in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer / Field Services in Belfast
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Vmed O2 UK Limited.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Vmed O2 UK Limited.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Vmed O2 UK Limited that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Vmed O2 UK Limited, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Engineer / Field Services in Belfast
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Vmed O2 UK Limited, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Vmed O2 UK Limited. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Vmed O2 UK Limited.
How to prepare for a job interview at Vmed O2 UK Limited
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Vmed O2 UK Limited that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Vmed O2 UK Limited and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
