QCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This position represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities, with the primary client being based in Prudhoe. As part of the Northern Service Team, provide 24/7 support on site for ABB QCS equipment. After initial ABB product training, you will be responsible to deliver the Service Agreement to scope, activities include preventative and corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, adjustment. Participate in a 1 week in 3 on call rota. Develop a strong working relationship with customers across production and engineering.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

We want you to bring your full self to work — your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role And Responsibilities

• Provide high level field and in house technical support, including out of hours support.
• Fulfil Service Agreement obligations, demonstrated by the use of ABB ServicePro and other reporting tools.
• Provide application support and software troubleshooting to customers, on site and by remote dial in.
• Advise clients as to maintenance procedures, evolution, site planning, operational methods, process measurement and control.
• Flexibility to travel to sites anywhere in the UK for above activities in addition to primary areas of responsibility.
• Prepare and write technical reports for internal and external use.

Qualifications For The Role

• Minimum HNC in Electrical or Measurement & Control Engineering essential
• Clean Driving License (UK) - essential
• Self-Motivated and able to work unsupervised - essential
• Demonstrate excellent customer focus - essential
• Good networking skills - essential
• Results orientation essential
• Knowledge of Paper Industry - desirable
• Knowledge of ABB QCS systems - desirable
• Commercial awareness - desirable

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car or cash for car allowance
• Private medical cover for yourself
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.