At a Glance
- Tasks: Create engaging programs and services for residents, promoting wellbeing and connection.
- Company: VMCH, a for-purpose organisation dedicated to enhancing lives across Victoria.
- Benefits: Competitive salary, flexible work culture, professional development, and wellbeing initiatives.
- Other info: Join a passionate team committed to creating joy and belonging for residents.
- Why this job: Make a real difference in the lives of older people while enjoying a supportive environment.
- Qualifications: Experience in aged care or customer service, with strong interpersonal skills.
The predicted salary is between 24300 - 29700 £ per year.
About the Role
As the Club Services Coordinator, you will play a key role in creating an inclusive and vibrant community for our residents at our Star of the Sea facility in Torquay.
Both full time and part-time applications will be considered.
Working closely with our internal teams, you will coordinate and deliver engaging club services programs and services that reflect the interests and preferences of our residents, you will be proactively promoting available services, identifying opportunities to increase participation and driving sustainable service uptake that enhances the overall resident experience.
This is a diverse role that combines customer experience, lifestyle coordination and the development of new service offerings, with strong relationship management being key to success.
It’s the people at VMCH that bring the positives.
About VMCH
VMCH is a Catholic, for-purpose organisation providing aged care, disability services, retirement living, home care, specialist education and affordable housing across Victoria.
With more than 100 years of experience, our workforce of 3,600+ employees and 440 volunteers deliver services to more than 11,000 people.
Guided by our values of Love, Joy, Courage and Hospitality, we are committed to helping people live their best lives and creating genuine places of belonging for all.
- What You'll Be Doing
- Create a warm, welcoming and person-centred experience for residents, families and visitors.
- Plan, coordinate and deliver engaging club services programs and activities that promote wellbeing, connection and inclusion.
- Promote and grow the uptake of new and existing service offerings that enhance residents' quality of life, wellbeing and overall experience.
- Support residents and families to understand and access available services and programs.
- Identify opportunities to improve service offerings, participation and the overall resident experience.
- Coordinate the day-to-day delivery of programs and services, including scheduling, logistics and resources.
- Work collaboratively with care and clinical teams to ensure lifestyle programs complement residents' individual needs and care plans.
- Manage relationships with external vendors and service providers to support high-quality service delivery.
About You
You are a people-focused person who genuinely thrives on customers experience.
Your will have a strong background working with elderly residents, understanding their needs and be able to deliver on services.
Most importantly, you bring a positive attitude, excellent interpersonal skills and a genuine desire to make a difference in the lives of older people.
You will bring
- Experience in aged care, hospitality, customer experience, sales or a related role.
- An understanding of person-centred care and the needs of older people, including people living with dementia.
- A customer-focused and commercially minded approach, with the confidence to promote and grow service offerings in a way that is aligned with residents' needs.
- Excellent communication and interpersonal skills.
- The ability to build positive relationships with a diverse range of people and stakeholders.
- Strong organisational and coordination skills, with excellent attention to detail.
- The ability to work collaboratively across multidisciplinary teams.
Above all, you are compassionate, respectful and engaging , with a genuine commitment to supporting dignity, choice, independence and quality of life.
- What’s possible
- Rewarding work, within a supportive environment
- Professional development and career progression opportunities
- Competitive salary + salary packaging (with potential for increased take-home pay)
- Flexible, family friendly work culture
- Wellbeing initiatives and paid parental leave
- Employee assistance program (EAP) for you and close family members, with confidential counselling if ever needed
- Discounts on private health insurance, school holiday programs and car hire
- Open a high-interest savings account via our banking partner (optional)
- Enjoy access to Fitness Passport, helping you and your family stay active with discounted entry to hundreds of fitness and recreation venues.
Apply today and join us in creating joy, connection and belonging for our residents.
Club Services Coordinator in Torquay employer: Vmch
VMCH is an exceptional employer that prioritises compassionate care and community support, making a meaningful impact in the lives of residents and their families. With a strong focus on employee wellbeing, ongoing professional development, and a collaborative work culture, VMCH offers a fulfilling environment for Pastoral Care Practitioners to thrive. Located in Torquay, this part-time role allows you to engage in purpose-driven work while enjoying flexible arrangements and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Club Services Coordinator in Torquay
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Vmch.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Vmch!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Vmch, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Vmch or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Club Services Coordinator in Torquay
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Vmch:Before hitting send, make sure to tailor your application specifically to Vmch! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Vmch
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
