Warehouse Operations Manager - E-commerce in London

I’m partnering with a fast-growing e-commerce and D2C business with three exciting brands under their umbrella, looking to appoint an energetic, commercially minded, and hands-on Warehouse Operations Manager .

Location: Barking

Reports to: CEO

Direct reports: 5 Warehouse Operatives

Role Overview

We are looking for an experienced and hands-on Warehouse Operations Manager to oversee the daily running of our clothing and fashion warehouse.

You will manage and support Five Warehouse Operatives - on rotation - while taking an active role in goods-in, stock control, order fulfilment, quality control, returns and dispatch.

The successful candidate will ensure garments are received, stored, picked, packed and dispatched accurately and to a consistently high standard. You will be responsible for maintaining accurate inventory across multiple products, sizes, colours, collections and sales channels.

This role would suit an organised warehouse supervisor or manager with experience working within fashion, apparel, e-commerce, retail or wholesale distribution.

Key Responsibilities

Warehouse Management

• Manage the day-to-day operation of the fashion warehouse.
• Lead, supervise and support two Warehouse Operatives.
• Allocate daily workloads across goods-in, replenishment, picking, packing, returns and dispatch.
• Work alongside the warehouse team during busy periods and seasonal peaks.
• Ensure the warehouse remains clean, organised and suitable for storing clothing and accessories.
• Maintain clear storage locations for current collections, previous-season stock, samples, returns and packaging materials.
• Monitor warehouse capacity and recommend improvements to the layout and use of space.
• Ensure all garments are handled and stored in a way that prevents damage, creasing, contamination or loss.

Goods-In and Product Receiving

• Oversee the receipt of garments, accessories and packaging from manufacturers and suppliers.
• Check incoming deliveries against purchase orders, packing lists and expected quantities.
• Ensure products are accurately booked into the warehouse management or inventory system.
• Confirm that styles, SKUs, sizes, colours and quantities match delivery documentation.
• Identify and report shortages, incorrect products, manufacturing defects or damaged stock.
• Coordinate with suppliers, production teams and internal departments to resolve delivery discrepancies.
• Organise stock efficiently ahead of product launches, seasonal collections and promotional campaigns.

Stock and Inventory Control

• Maintain accurate stock records across all products, sizes, colours and variants.
• Conduct regular cycle counts and full warehouse stocktakes.
• Investigate and resolve stock discrepancies promptly.
• Monitor stock movement between warehouse locations, retail stores, pop-ups, showrooms and other facilities.
• Ensure returned, damaged, faulty and saleable stock is recorded correctly.

E-Commerce

• Oversee the accurate picking, packing and dispatch of customer orders.
• Ensure products are checked against the correct style, size, colour and quantity before dispatch.
• Manage fulfilment across e-commerce, retail, wholesale and marketplace orders where applicable.
• Ensure customer orders packed in line with the company’s brand and presentation standards.
• Monitor order volumes and ensure daily dispatch deadlines are achieved.
• Work closely with the customer service, merchandising and e-commerce teams to resolve fulfilment issues.

Team Management

• Lead, motivate and develop two Warehouse Operatives.
• Set clear daily priorities and monitor productivity, accuracy and performance.
• Provide training on stock systems, garment handling, picking, packing, quality control and health and safety.
• Manage team attendance, holiday requests and day-to-day performance matters.
• Conduct regular team briefings, check-ins and performance reviews.
• Create a positive, organised and accountable warehouse environment.
• Ensure additional temporary staff are trained and supervised during seasonal peaks where required.

Skills and Experience

• Previous experience working within a fashion, clothing, apparel, footwear or retail warehouse.
• Experience supervising or managing warehouse employees.
• Strong knowledge of fashion stock management, including styles, SKUs, sizes and colour variants.
• Experience managing goods-in, stock control, picking, packing, dispatch and returns.
• Experience working within an e-commerce or multichannel fulfilment environment.
• Strong understanding of garment handling and product presentation standards.
• Excellent organisational and time-management skills.
• Experience working with Shopify, NetSuite, Peoplevox, Mintsoft, Linnworks or a similar platform.
• Experience processing international orders and customs documentation.
• Knowledge of fashion returns, quality control and garment care.

Personal Attributes

• Passionate about fashion, clothing and delivering a high-quality customer experience.
• Hands-on, practical and willing to support the team.
• Highly organised and detail-focused.
• Calm and solutions-oriented under pressure.
• Strong sense of ownership and accountability.
• Able to motivate and develop a small team.
• Commercially aware and conscious of delivery, packaging and stock costs.
• Flexible and able to adapt to seasonal demand and changing priorities.
• Committed to maintaining excellent garment presentation and brand standards.

Working Hours

The normal working hours are Mon-Fri 9-5:30 - on site - Barking

Some flexibility may be required during new collection launches, stocktakes, seasonal sales, Black Friday, Christmas and other peak trading periods.

What We Offer

• Company pension.
• The opportunity to take ownership of a growing fashion warehouse operation.
• A collaborative working environment within an ambitious clothing brand.

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