At a Glance
- Tasks: Lead internal communications, crafting engaging content and campaigns for thousands of colleagues.
- Company: Join a leading UK organisation focused on enhancing colleague experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on collaboration and high performance.
- Why this job: Shape impactful communication strategies that connect colleagues and drive engagement.
- Qualifications: Proven leadership in content strategy and multi-channel communication.
The predicted salary is between 64000 - 80000 £ per year.
London Based - Full time - Hybrid (3 days a week in office, 2 from home). We’re partnering with a leading, complex UK-based organisation to find a Head of Content & Channels – a leadership role at the heart of internal communication and colleague experience. This is an opportunity to shape how thousands of colleagues connect with strategy, leadership and each other, through compelling content, standout campaigns and best-in-class communication channels.
About the role
As Head of Content & Channels, you’ll sit within a senior internal communications leadership team and take ownership of the organisation’s content strategy, channel ecosystem and delivery model for internal communications. You’ll turn business priorities into clear, audience-first storytelling, ensuring communications are consistent, engaging and joined up across the organisation. From large-scale engagement moments to day-to-day messaging, you’ll bring clarity, energy and cohesion to everything colleagues see and experience.
What you’ll be doing
- Leading content strategy and editorial direction
- Define and deliver a clear, audience-led content strategy
- Own editorial standards, tone of voice and quality across all channels
- Set the rhythm and priorities for internal communication planning
- Establish governance and processes that enable efficient, high-quality delivery
- Managing demand and partnering the business
- Translate strategic priorities into integrated communication plans
- Act as the central hub for shaping and prioritising communication activity
- Advise senior stakeholders on the most effective channels and formats
- Ensure the right balance between company-wide and business unit messaging
- Delivering campaigns and key engagement moments
- Lead major internal campaigns, announcements and engagement programmes
- Shape high-profile events, leadership moments and large-scale colleague experiences
- Ensure activity is connected across all channels, before, during and after key moments
- Owning channels and colleague experience
- Define and evolve the internal channel strategy and roadmap
- Oversee performance, optimisation and governance of channels and platforms
- Create a seamless, joined-up experience across digital, face-to-face and leadership communications
- Building and leading a high-performing team
- Lead, coach and develop a specialist content and channels team
- Create an inclusive, collaborative and high-performing culture
- Focus team priorities and resources on areas that deliver the greatest impact
- Using insight to continuously improve
- Define and track performance metrics across content, campaigns and channels
- Use data and audience insight to refine approach and drive impact
- Play a key role in wider communication measurement and reporting
- Collaborating across the business
- Work closely with brand, customer, sustainability and people teams
- Connect internal communications with external messaging where appropriate
- Leverage shared tools, platforms and expertise to maximise reach and impact
What we’re looking for
You’ll be an experienced leader with a strong track record in content strategy and internal communications in a large, complex organisation. You’ll bring:
- Deep expertise in multi-channel communication and editorial planning
- A strong instinct for audience-led storytelling and engagement
- Experience delivering high-profile campaigns and large-scale events
- Proven ability to influence and partner with senior stakeholders
- Strong leadership skills, with experience developing high-performing teams
- A data-driven mindset, using insight to shape and improve communication
Why this role?
This is a high-impact role where you’ll shape how an organisation communicates at scale, influencing culture, clarity and engagement from the inside out. If you’re passionate about creating meaningful, high-quality communication experiences and leading teams to deliver their best work, this is a fantastic next step.
Due to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.
Head of Content & Channels - Internal Comms in London employer: VMA Group
As a leading UK-based organisation, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development and collaboration, the Head of Content & Channels role offers a unique opportunity to shape internal communications while enjoying the flexibility of a hybrid working model in London. Join us to make a meaningful impact and connect thousands of colleagues through engaging storytelling and innovative communication strategies.
