At a Glance
- Tasks: Lead a major client account in facilities management, ensuring top-notch service delivery.
- Company: Join a growing, founder-led facilities management services business with a dynamic culture.
- Benefits: Enjoy flexible working options and a comprehensive benefits plan for your lifestyle needs.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact by managing high-profile client relationships and driving continuous improvement.
- Qualifications: Experience in client-facing roles within complex, service-led environments is essential.
The predicted salary is between 60000 - 80000 £ per year.
Exclusive opportunity to join a growing, founder-led facilities management services business in a client leadership role, with ownership of a high-profile, multi-site client account. The role focuses on leading a complex client operation covering building services, compliance and safety, ensuring strong relationships, consistent service delivery and clear commercial control. Working alongside experienced technical leaders, the Client Account Director will act as the primary point of ownership for how the account operates day to day.
Through calm, structured and commercially confident leadership, the role supports a stable, high-performing client partnership aligned to the organisation’s standards and long-term growth plans.
You might come from:
- Facilities management, property or engineering-led services background, leading complex client accounts or contracts;
- Professional services, outsourcing or agency environment, where you have owned senior client relationships, managed delivery teams and been accountable for commercial outcomes.
Hybrid working – mix of client sites and remote working.
Key Responsibilities:
- Lead a major client account within a facilities management environment, with accountability for service delivery and commercial performance.
- Build and maintain trusted relationships with client stakeholders as a consistent point of contact.
- Oversee multi-site operations, setting clear standards, structure and expectations.
- Own the account’s financial performance, including budgets, reporting and governance around scope changes.
- Represent the business in client meetings, reviews and escalations with clarity and credibility.
- Partner closely with technical and operational leaders to align delivery with client expectations.
- Embed a strong culture of safety, compliance and risk awareness across teams and suppliers.
- Drive continuous improvement across service delivery, efficiency and commercial outcomes.
- Produce clear performance updates covering delivery, risks and financial position.
Skills & Experience:
- Experience in client-facing account, contract or operational leadership roles within complex, service-led or multi-site environments.
- Strong commercial judgement, with confidence owning budgets and discussing performance with clients.
- Proven ability to build trusted relationships across complex organisations.
- Comfortable leading through others in delivery-focused or regulated settings.
- Calm, credible and structured, with sound judgement under pressure.
- Collaborative, values-led and committed to high standards of delivery and partnership.
In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:
- Highly flexible working options
- Wide range of other benefits
If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: gcharles@vmagroup.com
Due to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.
Client Account Director employer: VMA Group
Join a dynamic team in central Birmingham as a Public Relations and Content Specialist, where your proactive approach will be valued in shaping communication strategies that resonate with key stakeholders. Our supportive work culture fosters collaboration and creativity, offering you the chance to grow professionally while making a meaningful impact in public services. With hybrid working options and a focus on employee development, this role provides a unique opportunity to enhance your skills in a purpose-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management or client services sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you understand their operations and how you can enhance their service delivery. Confidence is key!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with leading complex client accounts. We want to hear about your successes and how you’ve built trusted relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Account Director. Highlight your experience in facilities management and client leadership, showcasing how you've successfully managed complex accounts in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've built trusted relationships and driven commercial performance in previous positions.
Showcase Your Leadership Style:We want to know how you lead! In your application, give us insights into your calm and structured approach to leadership. Share examples of how you've navigated challenges and maintained high standards in service delivery.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at VMA Group
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s client base and their specific needs. Familiarise yourself with their operations, challenges, and successes. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership style, especially in complex environments. Think about times when you’ve successfully led teams or managed client relationships under pressure. Highlight your calm and structured approach to problem-solving, as this is crucial for the role.
✨Showcase Commercial Acumen
Be ready to discuss your experience with budgets and financial performance. Bring specific examples of how you've managed financial outcomes in previous roles. This will demonstrate your strong commercial judgement and ability to drive results, which is key for a Client Account Director.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their operations and express your enthusiasm for the role. This will help you come across as collaborative and values-led, traits that are highly valued in this position.
