At a Glance
- Tasks: Own the support and improvement of Aladdin infrastructure, ensuring high availability and quick recovery.
- Company: Join a leading tech firm in Edinburgh with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, health benefits, and a flexible work schedule.
- Other info: Dynamic role with opportunities to learn new technologies and grow your career.
- Why this job: Make a real impact by solving complex problems and enhancing system performance.
- Qualifications: Degree in Computer Science or related field; experience in production support and Linux systems.
The predicted salary is between 40000 - 50000 € per year.
Edinburgh UK, 4 days per week on-site, one remote.
Role Responsibility
- You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.
- You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis.
- Provide ongoing operational support for the Aladdin infrastructure, supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment.
- Use various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.
- Engage in clear and concise communications both verbally and in writing. Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed.
- Engineer solutions to expedite recovery of environment post weekend maintenances.
- Using ServiceNow for Incident and Problem management.
- Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis.
- Stakeholder management, IM and PM experience.
Qualifications
- A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering.
- Exposure to (or strong interest in) 3-5 years of experience in a Production Support role.
- Experience with Linux system support.
- Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
- Prior experience with Incident management and Problem management.
- Prior system administration experience is highly desirable.
- Understanding of programming languages to identify Error Codes and provide support, passing on the incident to the right team.
- Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
- Possess a positive demeanor and ability to work as a teammate in a fast-paced environment.
- Build opportunities to integrate and automate operational processes, procedures, and tooling.
- Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
- Keen interest and willingness to learn any of these technologies: Ansible, Chef, AWX (front end of Ansible).
Support Incident Engineer employer: VLink Inc
As a Support Incident Engineer in Edinburgh, you will thrive in a dynamic work environment that prioritises employee growth and collaboration. With a strong focus on operational excellence, the company offers comprehensive training opportunities and encourages innovative thinking to enhance system performance. Enjoy a supportive culture that values clear communication and teamwork, all while benefiting from a flexible work schedule that includes four days on-site and the potential for remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Support Incident Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to incident management and system support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve worked on any projects or have experience with tools like ServiceNow, make sure to highlight that in conversations. Bring examples of how you’ve solved problems or improved processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Incident Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Incident Engineer role. Highlight your experience with Linux system support and any relevant incident management roles to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this position. Share specific examples of how you've tackled challenges in production support and how you can bring that expertise to our team.
Show Off Your Communication Skills:Since clear communication is key for this role, make sure your application showcases your ability to convey complex information simply. Whether it’s in your CV or cover letter, clarity is crucial!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VLink Inc
✨Know Your Tech Inside Out
Make sure you brush up on your Linux system support and administration fundamentals. Be ready to discuss specific commands and scenarios where you've used them. This will show that you’re not just familiar with the tech, but that you can actually apply it in real-world situations.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled incidents in the past. Think about times when you identified root causes or implemented process improvements. Being able to articulate these experiences will demonstrate your capability in incident and problem management.
✨Communicate Clearly and Confidently
Since clear communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe a technical issue during the interview, so being concise and clear will help you stand out.
✨Be Ready for Weekend Work Questions
Since the role involves weekend shifts, be prepared to discuss your availability and willingness to work on weekends. It’s also a good idea to think about how you would manage your time and responsibilities around those shifts.
