At a Glance
- Tasks: Own the support of Aladdin infrastructure and ensure high availability of services.
- Company: Join a leading fintech company in Edinburgh with a dynamic work culture.
- Benefits: Enjoy a competitive salary, health benefits, and a flexible work schedule.
- Other info: Opportunity to learn new technologies and grow your career in a supportive team.
- Why this job: Make a real impact by solving critical issues in a fast-paced environment.
- Qualifications: Degree in Computer Science or related field; experience in Linux system support.
The predicted salary is between 40000 - 50000 € per year.
Fintech industry, Full-time, Edinburgh UK, 4 days per week on-site, one remote.
Role Responsibility
- You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.
- You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis.
- Provide ongoing operational support for the Aladdin infrastructure, supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment.
- Use various tools to conduct analysis on system performance, root cause diagnostics, and systems'/applications' design to understand and improve the operating quality of production environments.
- Engage in clear and concise communications both verbally and in writing. Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed.
- Engineer solutions to expedite recovery of environment post weekend maintenances.
- Using ServiceNow for Incident and Problem management.
- Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis.
- Stakeholder management, IM and PM experience.
Qualifications
- A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering.
- Exposure to (or strong interest in) 3-5 years of experience in a Production Support role.
- Experience with Linux system support.
- Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
- Prior experience with Incident management and Problem management.
- Prior system administration experience is highly desirable.
- Understanding of the following programming languages to identify Error Codes and provide support, pass on the incident to the right team.
- Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
- Possess a positive demeanor and ability to work as a teammate in a fast-paced environment.
- Build opportunities to integrate and automate operational processes, procedures, and tooling.
- Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
- Keen interest and willingness to learn any of these technologies: Ansible, Chef, AWX (front end of Ansible), Service.
Support Incident Engineer (Linux) in Edinburgh employer: VLink Inc
As a leading player in the fintech industry, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Edinburgh office offers a unique blend of professional growth opportunities, with a focus on employee development and a supportive environment that values work-life balance, including a four-day work week. Join us to be part of a team that not only drives technological advancements but also prioritises your career progression and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Support Incident Engineer (Linux) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech industry, especially those working with Linux systems. Attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with incident management or Linux support, consider creating a portfolio or a GitHub repository showcasing your projects. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for the interview like it’s game day! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practice common interview questions, especially around incident management and problem-solving scenarios, so you can shine when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in the fintech space. Plus, applying directly can sometimes give you a leg up in the hiring process!
We think you need these skills to ace Support Incident Engineer (Linux) in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Incident Engineer role. Highlight your experience with Linux system support and any relevant incident management skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the fintech industry and how your skills can help us improve our Aladdin infrastructure. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re keen on seeing your approach to incident management and root cause analysis, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at VLink Inc
✨Know Your Linux Inside Out
Make sure you brush up on your Linux administration skills before the interview. Be ready to discuss common administrative commands and how you've used them in past roles. This will show that you have the technical know-how they’re looking for.
✨Showcase Your Incident Management Experience
Prepare examples of how you've handled incidents in previous jobs. Talk about your approach to root cause analysis and how you’ve improved processes. This will demonstrate your problem-solving skills and your ability to manage incidents effectively.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice articulating your thoughts. Whether it’s discussing technical issues or collaborating with team members, being concise and clear will set you apart. Consider doing mock interviews to refine your delivery.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for learning new technologies, especially those mentioned in the job description like Ansible or cloud platforms. Share any relevant experiences where you quickly adapted to new tools or systems, as this shows you’re proactive and eager to grow.
