At a Glance
- Tasks: Own the support of Aladdin infrastructure and ensure high availability of services.
- Company: Dynamic fintech company based in Edinburgh, fostering innovation and teamwork.
- Benefits: Competitive salary, flexible work schedule, and opportunities for professional growth.
- Other info: Opportunity to learn new technologies and work with cloud platforms like AWS and Azure.
- Why this job: Join a fast-paced environment and make a real impact on cutting-edge technology.
- Qualifications: Degree in Computer Science or related field; experience in Production Support is a plus.
The predicted salary is between 35000 - 45000 € per year.
Fintech industry Full-time Edinburgh UK, 4 days per week on-site, one remote.
Role Responsibility
- You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.
- You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis.
- Provide ongoing operational support for the Aladdin infrastructure.
- Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment.
- Use various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.
- Engage in clear and concise communications both verbally and in writing.
- Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed.
- Engineer solutions to expedite recovery of environment post weekend maintenances.
- Using ServiceNow for Incident and Problem management.
- Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis.
- Stakeholder management, IM and PM experience.
Qualifications
- A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering.
- Exposure to (or strong interest in) 3-5 years of experience in a Production Support role.
- Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
- Prior experience with Incident management and Problem management.
- Prior system administration experience is highly desirable.
- Understanding of the following programming languages to identify Error Codes and provide support, pass on the incident to the right team.
- Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
- Possess a positive demeanor and ability to work as a teammate in a fast-paced environment.
- Build opportunities to integrate and automate operational processes, procedures, and tooling.
- Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
- Keen interest and willing to learn any of these technologies: Ansible, Chef, AWX (front end of Ansible).
Support Incident Engineer in Edinburgh employer: VLink Inc
As a leading player in the fintech industry, we pride ourselves on fostering a dynamic and inclusive work culture in Edinburgh, where innovation thrives. Our employees enjoy a flexible work schedule with four days on-site and one remote, alongside opportunities for professional growth through continuous learning and exposure to cutting-edge technologies. Join us to be part of a collaborative team that values your contributions and supports your career development in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Incident Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech industry, especially those working in support roles. Attend meetups or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Linux or incident management, make sure to highlight that in conversations. Share examples of how you’ve solved problems or improved processes in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Support Incident Engineer. Think about how you’d handle incidents or communicate with stakeholders. The more you practice, the more confident you’ll feel when it’s showtime!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Support Incident Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Incident Engineer role. Highlight your experience with incident management, system administration, and any relevant programming languages. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the fintech industry and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re keen on seeing your analytical skills and how you approach root cause analysis – it’s all about demonstrating your thought process!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at VLink Inc
✨Know Your Tech Inside Out
Make sure you brush up on your Linux administration fundamentals and any programming languages mentioned in the job description. Be ready to discuss how you've used these skills in past roles, especially in production support.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled incidents or problems in previous jobs. Think about specific situations where you identified root causes and implemented solutions, as this will demonstrate your ability to manage incidents effectively.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue, so being able to articulate your thoughts clearly will set you apart.
✨Be Ready for Weekend Work Questions
As weekend shifts are part of the role, be prepared to discuss your availability and how you would manage work-life balance. Showing that you're flexible and committed to the team's success will make a great impression.
