At a Glance
- Tasks: Own the support of Aladdin infrastructure and improve change processes.
- Company: Join a leading fintech company in Edinburgh with a dynamic team.
- Benefits: Enjoy a competitive salary, flexible work schedule, and growth opportunities.
- Other info: Weekend shifts may be required; great chance to enhance your tech skills.
- Why this job: Make a real impact in a fast-paced environment while learning cutting-edge technologies.
- Qualifications: Degree in Computer Science or related field; experience in production support preferred.
The predicted salary is between 35000 - 45000 € per year.
Fintech industry, Full-time, Edinburgh UK, 4 days per week on-site, one remote.
Role Responsibility
- You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.
- You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis.
- Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment.
- Use various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.
- Engage in clear and concise communications both verbally and in writing. Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed.
- Engineer solutions to expedite recovery of environment post weekend maintenances.
- Using ServiceNow for Incident and Problem management.
- Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis.
- Stakeholder management, IM and PM experience.
Qualifications
- A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering.
- 3-5 years of experience in a Production Support role.
- Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
- Prior experience with Incident management and Problem management.
- Prior system administration experience is highly desirable.
- Understanding of programming languages to identify Error Codes and provide support, passing on the incident to the right team.
- Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
- Possess a positive demeanor and ability to work as a teammate in a fast-paced environment.
- Build opportunities to integrate and automate operational processes, procedures, and tooling.
- Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
- Keen interest and willingness to learn any of these technologies: Ansible, Chef, AWX (front end of Ansible), Service.
Support Engineer (Frontend) in Edinburgh employer: VLink Inc
As a leading player in the fintech industry, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Edinburgh office offers a unique blend of professional growth opportunities and a supportive environment, where employees can thrive while enjoying a flexible work schedule of four days on-site and one remote. With a focus on continuous learning and development, we empower our Support Engineers to take ownership of their roles and contribute meaningfully to our mission of delivering high-quality services.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (Frontend) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech industry, especially those working as Support Engineers. Attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to Linux administration or cloud platforms like Azure or AWS. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on your incident management and problem-solving skills. Be ready to discuss how you've handled past challenges and how you can improve processes. Practice clear communication, as it’s key in this role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that Support Engineer role!
We think you need these skills to ace Support Engineer (Frontend) in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight your experience with Linux administration, incident management, and any relevant programming languages to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the fintech industry and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to identify process improvements and engineer solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VLink Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Linux administration and the programming languages mentioned in the job description. Be ready to discuss how you've used these skills in past roles, especially in a Production Support context.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled incident management and problem resolution in previous jobs. Think about specific situations where you identified root causes and implemented solutions, as this will demonstrate your ability to take ownership of issues.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice articulating your thoughts on technical topics. You might even want to do a mock interview with a friend to get comfortable explaining complex concepts in simple terms.
✨Be Ready for Weekend Work Questions
Since the role involves weekend shifts, be prepared to discuss your availability and how you manage work-life balance. Showing that you're flexible and can handle the demands of the job will make a positive impression.
