At a Glance
- Tasks: Own the support and improvement of our Aladdin infrastructure while ensuring high availability.
- Company: Join a leading fintech company with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work remotely with a supportive team and gain exposure to cloud platforms.
- Why this job: Make a real impact in a dynamic environment while learning cutting-edge technologies.
- Qualifications: Degree in Computer Science or related field; experience in production support is a plus.
The predicted salary is between 40000 - 50000 € per year.
Fintech industry, Full-time, Edinburgh UK, 4 days per week on-site, one remote.
Role Responsibility
- You will have complete ownership of ensuring that changes are fully completed and any affected services are restored.
- You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis.
- Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment.
- Use various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.
- Engage in clear and concise communications both verbally and in writing. Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed.
- Engineer solutions to expedite recovery of environment post weekend maintenances.
- Using ServiceNow for Incident and Problem management.
- Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis.
- Stakeholder management, IM and PM experience.
Qualifications
- A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering.
- 3-5 years of experience in a Production Support role.
- Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
- Prior experience with Incident management and Problem management.
- Prior system administration experience is highly desirable.
- Understanding of programming languages to identify Error Codes and provide support, passing on the incident to the right team.
- Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
- Possess a positive demeanor and ability to work as a teammate in a fast-paced environment.
- Build opportunities to integrate and automate operational processes, procedures, and tooling.
- Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
- Keen interest and willingness to learn any of these technologies: Ansible, Chef, AWX (front end of Ansible), Service.
Support Developer - Fully Remote in Edinburgh employer: VLink Inc
As a leading player in the fintech industry, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. Our fully remote Support Developer role offers the flexibility of working from home while also engaging with a collaborative team in Edinburgh, ensuring you have the resources and support needed to excel in your career. With opportunities for continuous learning and development, alongside a commitment to work-life balance, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer - Fully Remote in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub with projects related to support development, make sure to highlight that in conversations. It’s a great way to demonstrate your expertise and passion.
✨Tip Number 3
Prepare for interviews by practising common questions related to incident management and system performance. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Developer - Fully Remote in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Developer role. Highlight your experience in production support, incident management, and any relevant programming languages. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about fintech and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re keen on seeing your analytical skills and how you’ve improved processes or resolved incidents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at VLink Inc
✨Know Your Tech Inside Out
Make sure you brush up on your Linux administration skills and any programming languages mentioned in the job description. Be ready to discuss how you've used these in past roles, especially in a production support context.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled incidents or problems in previous jobs. Think about specific situations where you identified root causes and implemented solutions, as this will demonstrate your ability to manage incidents effectively.
✨Communicate Clearly
Since clear communication is key in this role, practice explaining complex technical concepts in simple terms. You might be asked to describe a past incident management experience, so make sure you can articulate your thought process clearly.
✨Be Ready for Weekend Work Questions
Since the role involves potential weekend shifts, be prepared to discuss your availability and willingness to work during those times. It’s a good idea to express your understanding of the importance of maintaining high availability in the Aladdin environment.
