Salesforce Product Owner in London

Vizrt is looking for a Salesforce Product Owner to take genuine end-to-end ownership of the Salesforce platform — not just the roadmap and backlog, but the business outcomes that roadmap is meant to deliver. This is a senior, business-facing role for someone able to define what “good” looks like for the platform, defend that definition against competing stakeholder demands, and see it through to delivery via an offshore development team. Agentforce is imminent on our platform, and this role will shape how AI-enabled features — including agentic capability in Sales and Service — make their way onto the roadmap responsibly.

This role sits deliberately close to delivery: the successful candidate will own outcome definition and acceptance criteria personally, while translation into detailed, implementation-ready user stories is carried out in partnership with an offshore delivery lead. The Product Owner is accountable for delivery of the roadmap and holds formal or, at minimum, strong influence-based authority — backed by a named escalation path — over prioritisation of the offshore delivery lead’s work, so that accountability is matched by real authority.

Requirements

• Outcome ownership & roadmap: Define and own the Salesforce product roadmap in terms of the business outcomes it is intended to deliver (e.g. adoption, process efficiency, revenue enablement) — not just the list of features being built. Set and defend prioritisation of the roadmap and backlog against competing demands from Sales, Marketing, and Customer Service, making trade-off calls rather than simply relaying stakeholder requests. Define acceptance criteria and success measures for each roadmap item in outcome terms (e.g. adoption rate, cycle time, business KPI movement), not just delivery/completion status.
• Delivery accountability: Hold end-to-end accountability for delivery of the roadmap, including through the offshore development team. Hold formal or influence-based authority — with a committed escalation and resolution path — over the offshore delivery lead’s priorities, to reprioritise work when roadmap needs shift or delivery is at risk. Partner with the offshore delivery lead to translate outcome-level intent and acceptance criteria into detailed, implementation-ready user stories, retaining review and sign-off authority over how requirements are interpreted before build begins. Monitor delivery progress against roadmap commitments and intervene early when scope, quality, or timeline risk threatens the outcome, rather than only tracking output volume.
• Stakeholder & governance: Act as the primary point of accountability for the Salesforce platform’s business value with senior stakeholders across Sales, Marketing, Customer Service, and IT. Chair or actively participate in a prioritisation/governance forum where cross-functional conflicts over Salesforce demand — including proposed agent deployments — are resolved. Build enough platform and Salesforce domain credibility to engage technical conversations with the Salesforce Technical Architect and Development Lead as a peer, not just a business proxy.
• AI-enabled roadmap & Agentforce: Drive adoption of Agentforce-based agents in Sales and Service Cloud contexts, partnering closely with business stakeholders, who retain final sign-off and accountability for deploying any customer- or business-facing agent into production. Maintain a working understanding of AI/agent governance considerations (data grounding, guardrails, observability) sufficient to identify and escalate risk early — while final production risk sign-off for business-facing agents sits with the business.

Your Profile

You think and act like a product owner, not a backlog administrator: you are comfortable defining what should be built and why, saying no to requests that don’t move the needle, and being held accountable for the outcome rather than just the output. You are equally comfortable operating at the level of business strategy and getting close enough to delivery detail to write or review a clear acceptance criterion. Experience managing distributed or offshore delivery teams — and the discipline that requires around clear, unambiguous requirements — is important, because ambiguity that would cost minutes to resolve locally can cost days across time zones.

You have strong, AI-literate product judgment: you can weigh the business value of an AI-enabled or agentic feature against its risk, and you are comfortable building that expertise on the job as Agentforce becomes part of the platform. Prior hands-on experience with Salesforce Agentforce or comparable agentic AI tooling is a genuine advantage but not a requirement.

Skills and Experience

• 6+ years in a product owner, product manager, or equivalent business-facing platform ownership role, ideally including accountability for a delivery roadmap through a distributed or offshore team.
• Strong working knowledge of Salesforce Sales Cloud and/or Service Cloud — to engage credibly with technical architects and challenge technical trade-offs, not necessarily hands-on configuration experience.
• Demonstrated experience prioritising competing stakeholder demands and defending trade-off decisions with senior stakeholders.
• Strong stakeholder management, negotiation, and communication skills — this is a core requirement, not an advantage.
• Experience writing or reviewing detailed acceptance criteria and user stories, and working with an offshore or nearshore delivery team.
• Strong product judgment on AI-enabled features — able to assess the value and risk of introducing AI/agentic capability into production. Hands-on Agentforce or agentic AI implementation experience is a plus, not a must-have.

This role offers the opportunity to define, own, and be genuinely accountable for how Salesforce — including its emerging agentic capabilities — delivers business value at Vizrt, with the authority to match that accountability.

Benefits

4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse. It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling.

We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance.
• Professional Development: Opportunities for ongoing training.

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

Recruitment Process

Recruiter Screening Team Interview Case Interview Final Interview