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- Tasks: Deliver top-notch customer service and manage motor claims from start to finish.
- Company: Join Vizion Network, a forward-thinking company with a positive culture.
- Benefits: Enjoy competitive salary, health benefits, free parking, and fun company events.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with opportunities for growth and recognition.
The predicted salary is between 22000 - 29000 £ per year.
Site: Wellingborough
Salary: £26,234
Hours: 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
What we offer:
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Holiday purchase scheme
- Performance based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Who we are:
Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.
Purpose:
To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLAs are maintained and adhered to.
Role Profile:
- Keep fully up to date with SLAs.
- Understand the KPIs the repairers are to adhere as a Vizion Member.
- Accurate processing and deployment/reallocation of claim notifications to repairers via rules driven in house management system within SLA.
- Ensure hire sheets are recorded and updated correctly to keep costs to the business and clients to a minimum by constant management of hire periods.
- Provide investigative feedback on any queries to the company and their clients where necessary.
- Progress customer claims within the company's management system ensuring they are actioned within internally agreed SLAs.
- Manage daily tasks within agreed SLAs.
- Manage day to day body shop performance of KPIs, breaches and cancellations.
- Build relationships within the repair network to ensure smooth transition of customer repairs from start to finish.
- Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required.
- Receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
- Monitor personal and general inboxes and action emails within a timely manner.
- Record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary.
- Assist with any reporting requested for analysis and management of the department/region/client.
- Liaise with designated Network Performance Analyst and other departments to seek assistance and resolution where required.
- Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/Line Manager.
- Assist with other Advisor's caseload as and when requested to ensure full service provision.
- Maintain and keep claims data fully updated with information from all sources in a timely manner.
- Provide accurate and detailed recording of all information using our management systems so as to provide comprehensive audit trails.
- Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards.
- Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.
- Carry out the completion of duties as required from time to time by the Management Team.
- Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction.
- Process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLAs.
- Promote our business and that of our clients by providing exceptional and friendly service at all times.
Person Specification:
- First class communication skills.
- Accurate data input skills.
- Ability to build and maintain relationships.
- Ability to work to agreed deadlines, targets and objectives.
- Able to work as part of a team as well as autonomously to a high level of accuracy.
- Good planning and organisational skills.
- Good problem-solving skills.
- Good decision maker.
- Commitment to providing a first-class service to customers and repairers.
- Customer focused.
- Good knowledge of Microsoft Office.
To Apply:
If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Consumer Services
Customer Service Advisor in Wellingborough employer: Vizion Network
Contact Detail:
Vizion Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wellingborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vizion Network's social media and website. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive on time. First impressions matter, so make sure you look professional and are ready to showcase your skills and enthusiasm for the Customer Service Advisor role.
✨Tip Number 4
Follow up after your interview! Send a quick thank-you email to express your appreciation for the opportunity. It shows your professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Wellingborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Service Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since communication is key in this role, don’t shy away from showcasing your first-class communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Problem-Solving Abilities: We love a good problem-solver! Share examples of how you've tackled challenges in previous roles or situations. This will show us that you're ready to handle any customer queries that come your way.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Vizion Network
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with the company's mission and values, especially their commitment to customer service and employee wellbeing. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practising clear and concise responses will demonstrate your ability to handle inquiries professionally.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in previous roles and how you overcame them. Be ready to discuss your thought process and the steps you took to resolve issues, as this will highlight your problem-solving skills, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance targets, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
