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- Tasks: Lead a team to manage customer complaints and ensure excellent service.
- Company: Join Vizion Network, a supportive workplace with great team spirit.
- Benefits: Enjoy competitive salary, health perks, free food days, and more!
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Dynamic role with opportunities for growth and a fun work environment.
The predicted salary is between 32782 - 32782 £ per year.
What we offer:
- Site based role
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
- Employee health and benefits scheme including 24/7 GP service, confidential counselling service, retail and gym discounts and a medical cashback scheme
- 21 days annual leave, plus statutory bank holidays
- Additional birthday holiday
- Holiday purchase scheme
- Performance based salary progression
- Reward & Recognition Programme
- Company events and team activities
- Free onsite parking
- Monthly free food days
- Convenient location close to shops and amenities
Purpose:
The Customer Liaison Team Leader is responsible for supporting the effective day-to-day management of the Customer Liaison team, ensuring that customer complaints are handled fairly, efficiently and in accordance with internal policies, regulatory requirements and client expectations. Working closely with the Customer Liaison Manager, the Team Leader will ensure that complaints are thoroughly investigated, resolved within agreed service standards and that customer outcomes remain central to the organisation's culture. The role will also play an important part in identifying trends, supporting continuous improvement and ensuring that complaint insight is used to reduce complaint volumes and improve customer outcomes across the wider business.
Person Specification:
Essential Skills & Experience:
- Experience working within a customer service & complaint handling environment.
- Experience leading, coaching or mentoring team members within a customer service, complaints or operational environment.
- Strong customer focus with the ability to manage difficult or sensitive conversations.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage competing priorities.
- Experience working in a fast-paced operational environment.
- Experience working with operational reporting or performance metrics.
Desirable:
- Experience working within insurance, motor claims or regulated environments.
- Experience conducting quality audits or complaint file reviews.
- Knowledge of complaint handling frameworks and regulatory expectations.
- Full Driving License.
Qualifications:
- GCSE (or equivalent) Maths and English.
- Competent in the use of Microsoft Office applications including Word, Excel and Power BI.
The closing date for applications is Friday 10th April 2026.
To Apply: If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Customer Liaison Team Leader in Wellingborough employer: Vizion Network
Contact Detail:
Vizion Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Team Leader in Wellingborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experience aligns with the role of Customer Liaison Team Leader.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you’re engaged and serious about the position. Ask about team dynamics or how they measure success in the Customer Liaison team.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them why you’re excited about the role and how you can contribute to their success.
We think you need these skills to ace Customer Liaison Team Leader in Wellingborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and complaint handling experience, as well as any leadership roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. Don’t forget to mention your strong communication skills and customer focus – we love that!
Showcase Relevant Experience: When filling out your application, be specific about your past experiences. If you've led a team or handled complaints, share those stories! We’re looking for someone who can manage sensitive conversations and improve customer outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team at Vizion Network!
How to prepare for a job interview at Vizion Network
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Team Leader inside out. Familiarise yourself with the company's values, especially around customer service and complaint handling. This will help you demonstrate your alignment with their culture during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or mentored teams in the past. Think about specific situations where you managed difficult conversations or resolved complaints effectively. This will highlight your experience and suitability for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer complaints or team dynamics. Practise your responses to common scenarios in customer service environments, focusing on your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how they measure success in customer outcomes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.