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- Tasks: Lead a dynamic team in managing motor claims and delivering top-notch customer service.
- Company: Join Vizion Network, a supportive workplace focused on growth and development.
- Benefits: Enjoy 21 days holiday, free food days, and a range of employee perks.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Proven leadership skills and a passion for coaching and mentoring teams.
- Other info: Great career progression opportunities in a vibrant work environment.
The predicted salary is between 32782 - 40938 £ per year.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Location: Wellingborough (occasional travel may be required to attend client meetings and to our office in Hull)
Salary: £32,782.00 per annum
Working hours: 7.5 hours, Monday to Friday + 1 in 6 Saturdays, 08:30 to 12:30
Closing Date: 18/02/2026
Purpose
The Team Leader is responsible for the management of motor claims relating to vehicle accidental damage, working as part of and supervising a team to deliver the highest possible standards of customer service. Able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis, are maintained.
Role Profile
- Leadership & Team Management
- Lead, motivate, and support the team to achieve individual and team performance targets.
- Conduct monthly one-to-one reviews and annual appraisals, providing clear feedback and development plans.
- Ensure all people management activities are carried out in line with company HR policies and procedures, including absence management, performance management, conduct, and disciplinary processes.
- Chair monthly team meetings and support ongoing coaching and mentoring.
- Identify training needs and support continuous improvement to reduce repeat failures.
- Monitor call handling and email performance using internal reporting tools, ensuring targets are met.
- Produce regular performance reports for the Line Manager, along with ad hoc reports as required.
- Utilise Power BI to analyse performance trends, identify risks and opportunities.
- Ensure accurate, detailed record-keeping within company systems to maintain full audit trails.
- Undertake audits as agreed with your Line Manager.
- Continuously review and develop operational systems and processes, introducing efficiencies to improve productivity and support team effectiveness.
- Act as a first point of escalation for clients, suppliers, customers, and team members.
- Ensure expressions of dissatisfaction are processed and resolved effectively by the team.
- Liaise with internal departments to support issue resolution where needed.
- Ensure the team remains fully up to date with new and amended SLAs and brand requirements.
- Promote and adhere to data protection, information security standards, and company policies at all times.
- Where authorised, ensure hire is provided, recorded, and managed correctly to control costs.
- Support root cause analysis reviews and contribute to process and system improvements.
Person Specification
Essential Requirements
- You will have proven success in leading and motivating a team to achieve business targets.
- You will have proven ability of coaching, mentoring and implementing action plans to grow a team to achieve business set targets.
- You will have excellent oral and written communication skills.
- You will be customer focused.
- You will have ability to resource plan to ensure business SLAs achieved.
- You will have ability to work under pressure and prioritise own work to achieve deadlines.
- You will have good knowledge and understanding of Microsoft Office.
Desirable Requirements
- You will have minimum of 1 year experience leading a team.
- You will have an intermediate Microsoft Excel qualification.
- You will have previous experience of working in a Contact Centre in a leadership position.
Benefits:
- 21 days holiday, plus statutory bank holidays.
- Holiday purchase scheme.
- Additional birthday holiday day.
- Employee benefits Scheme, including counselling service and 24/7 GP service.
- Free food days.
- Free parking.
- Close to shops and amenities.
To Apply
If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Claims Department Team Leader in Wellingborough employer: Vizion Network
Contact Detail:
Vizion Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Department Team Leader in Wellingborough
✨Tip Number 1
Get to know the company inside out! Research Vizion Network's values, culture, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. Being able to share these experiences will demonstrate your capability as a Claims Department Team Leader.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Vizion Network.
We think you need these skills to ace Claims Department Team Leader in Wellingborough
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, make sure you thoroughly understand the job description. This will help you tailor your application to highlight how your skills and experience align with what we're looking for.
Show Off Your Leadership Skills: As a Claims Department Team Leader, we want to see your leadership style shine through. Use specific examples in your application that demonstrate how you've successfully led and motivated a team in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your relevant experience effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep everything organised and makes the process smoother for you.
How to prepare for a job interview at Vizion Network
✨Know Your Stuff
Make sure you thoroughly understand the role of a Claims Department Team Leader. Familiarise yourself with the key responsibilities, such as team management and operational oversight. Being able to discuss how your experience aligns with these duties will show that you're the right fit.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific situations where you conducted reviews or resolved conflicts. This will demonstrate your ability to manage a team effectively, which is crucial for this role.
✨Be Customer-Focused
Since customer service is a big part of this job, be ready to discuss how you've handled customer complaints or escalations in previous roles. Highlight your approach to ensuring customer satisfaction and how you’ve trained your team to do the same.
✨Get Comfortable with Data
Brush up on your skills with Microsoft Office, especially Excel, as well as any reporting tools like Power BI. Be prepared to talk about how you've used data to drive performance improvements in your previous roles. This will show that you can analyse trends and make informed decisions.
