At a Glance
- Tasks: Support the Claims Team with payments and customer queries while ensuring top-notch service.
- Company: Join Vizion Network, a forward-thinking organisation committed to inclusivity and employee development.
- Benefits: Enjoy competitive salary, health benefits, 21 days leave, and fun company events.
- Other info: Work in a supportive environment with opportunities for career advancement.
- Why this job: Make a real impact in a dynamic role that values your contributions and growth.
- Qualifications: Strong analytical skills, IT background, and excellent communication abilities required.
The predicted salary is between 26234 - 26234 £ per year.
- Payment and Queries Clerk
- Vacancy Type: Permanent, Full Time (38.5 hours per week)
Closing date for applications: Friday 31st July 2026.
Purpose
Vizion Network is a forward‑thinking organisation dedicated to fostering a positive and inclusive workplace culture.
Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation.
Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered.
We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people.
Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.
To provide professional administrative support within the Claims Team and to company Management / Directors.
As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained.
The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to.
- Role Profile
- Create supplier payments on an agreed frequency, and to set timelines, ensuring that the payments made to the repairers are timely and correct.
- Maintain and reconcile allocated client money accounts on a frequent basis.
- Handle a large volume of both phone and email queries from internal and external sources. These queries will include but are not limited to:
- Payment enquiries
- Policy excess enquiries
- Remittance requests
- Invoice submission questions
- Monthly preparation of any non-fault insurer rebates for the allocated client money accounts ready for review by the team leader/supervisor.
- To ensure that the systems of internal control relating to all aspects of the team's work are robust and operating effectively.
His responsibility will extend to ensuring all processes are adequately recorded via Ninetex Promapp or otherwise.
Note: this work will be undertaken in conjunction with the rest of the Financial Management team.
- Completion of system driven tasks on a regular basis, and carried out in a timely fashion, for example invoice validation.
- Performance of supplier statement reconciliations, along with clear and concise updates on any discrepancies or delayed payments.
- Assistance in processing invoices manually where automated options are unavailable.
- Accomplishment of reports for the team leader/supervisor to chase for incomplete data or assist in ensuring repairers have invoiced for work in a timely and correct fashion.
- Ensure that robust financial solutions are implemented and monitored to optimise profit and minimise associated risk.
- To liaise with other departments to discuss issues, revise processes, etc., as and when required.
- Building and maintaining strong relationships with internal and external stakeholders.
- To assist with any internal or external audit requirements.
- To undertake other ad hoc Finance duties as required from time to time.
- To support and work with other Vizion departments / employees as required from time to time.
Person Specification
- Moderate standard of analytical skills.
- Possess a numerate & IT systems background.
- Excellent communication skills, written and verbal, with both internal and external stakeholders.
- Good planning and organisational skills.
- Good problem‑solving skills.
- Good knowledge of Microsoft Excel.
What we offer
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Holiday purchase scheme
- Performance based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
- To Apply
If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to their website to complete your application.
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Payment and Queries Clerk employer: Vizion Network
Vizion Network is an excellent employer located in Wellingborough, offering a supportive work culture that prioritises employee satisfaction and growth. With a permanent contract and a balanced 37.5-hour workweek, employees benefit from flexible scheduling, including occasional Saturday shifts, while being part of a team that values communication and collaboration. The company fosters professional development, ensuring that every team member has the opportunity to enhance their skills and advance their career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Payment and Queries Clerk
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Vizion Network. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payment and Queries Clerk
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Vizion Network.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Vizion Network's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Vizion Network
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Vizion Network.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Vizion Network will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Vizion Network employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
