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- Tasks: Monitor and analyse network performance, providing feedback to improve vehicle repair services.
- Company: Join Vizion Network, a leader in the repair industry with a focus on collaboration.
- Benefits: Enjoy 29 days leave, birthday holiday, free food days, and employee support programmes.
- Why this job: Make a real impact by enhancing repairer performance and customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hull
Salary: Competitive
Benefits:
- 29 days annual leave, including statutory bank holidays
- Additional birthday holiday day
- Holiday Purchase Scheme (on completion of probation period)
- Employee Assistance Programme, including counselling and 24/7 GP
- Company events and functions
- Free food days
- Free parking
- Close to shops and amenities
Purpose
The role of Regional Network Performance Analyst is to effectively monitor and provide repairer and regional performance information, providing feedback to the repair network within your allocated geographical region. Building relationships with repairers and playing a key role in improving the performance of the network on a day-to-day basis to ensure our vehicle repair service is of the highest standard.
Role Profile
- Ensure that you are kept fully up to date with Insurer/Client SLAs and understand the KPIs the repairers are to adhere as a Vizion Member.
- Analysis of day-to-day Bodyshop performance of KPIs, capacity, breaches, complaints, league tables based on balance score card (mainstream and triage), cancellations, conversion, CSI, cost and on holds.
- Performing desktop reviews of Repairer performance against KPIs and set targets for improvement for poor performing sites.
- Use data to look for trends in your region that cause friction within the business and work with all parties to reduce that friction, including complaints and job rejections.
- Refer upwards to Regional Network Controller as required.
- Organising and attending Repairer review meetings to discuss and improve performance.
- Liaise with Regional Network Coordinators with a view to resolving escalated queries.
- Use Nucleus and PowerBI to analyse and assist the Regional Network Controller in forecasting and capacity planning.
- Utilise Nucleus and PowerBI for data analysis and reporting as required.
- Scheduling Repairer Audits with Regional Business Manager and Audit Teams.
- Identify and bring to the attention of the Regional Network Controller and Network Manager any cause for concern around potential failure of repairer business continuity.
- Promote and increase compliance within repairers in your region (e.g. Drive, non-OE and green parts, paint, Bodyshop management and other systems (e.g. Autoflow, Lenz, GT Motive, Cortex), GEI).
- Provide support to new Repairers on Systems and Vizion Processes.
- Provide monthly performance feedback to all Repairers, including giving credit where its due to well performing sites.
- Use available reports to identify and rectify missing and bad data within the Company's management systems.
- Build and nurture relationships within the repair network to ensure seamless customer repairs.
- Monitor personal and general inboxes and promptly handle emails.
- Record all client issues and feedback to the Line Manager and the Management Team.
- Assist with reporting requested for departmental, regional or client analysis and management.
- Liaise with designated Regional Network Coordinator and Regional Network Controller and any other departments for assistance and resolution.
- Work towards achieving set daily/monthly/annual targets provided by your Team Leader/Line Manager.
- Assist with other Advisors caseload as and when requested to ensure full-service provision.
- Attend daily buzz calls to discuss regional performance, outstanding allocations, and any other region-related issues.
- Ensure accurate and detailed recording of all information in management systems for comprehensive audit trails.
- Promote data security and adhere to strict DPA and information security standards.
- Adhere to Company Policies and Procedures consistently and align with client values in all duties.
- The completion of duties as required from time to time by the Management Team.
- Manage complaints in line with policy, capturing comprehensive information for reporting on Expressions of Dissatisfaction.
- Promote exceptional and friendly service to enhance the business image for both the company and clients.
Person Specification
- Experience working within the Repair/Insurance industry is desirable.
- Prior experience within customer service with exposure to effective communication with clients/Suppliers/customers is essential.
- First class communication skills, including the ability to convey complex information clearly and concisely.
- Exceptional attention to detail for accurate data management.
- Relationship building skills to nurture repair network connections and liaise effectively with various stakeholders.
- Adaptability and flexibility to work within a dynamic, fast paced environment.
- Ability to work to agreed deadlines, targets and objectives.
- Collaborative team player with a cooperative and supportive approach to achieve shared goals.
- Strong organisational skills with the ability to manage and prioritise tasks efficiently.
- Problem solving abilities, particularly in resolving allocation issues, and progression queries.
- Good decision maker.
- Customer centric mindset with a commitment to providing a first-class service to customers and repairers, maintaining a positive business image.
- Proficient in using in house management systems.
- Good knowledge of Microsoft Office Packages, including Power Bi.
Other
- 38.5 hours per week, Monday to Friday, 1 in 6 Saturdays
To Apply
If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Regional Network Performance Analyst in Kingston upon Hull employer: Vizion Network
Contact Detail:
Vizion Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Network Performance Analyst in Kingston upon Hull
✨Tip Number 1
Get to know the company before your interview! Research Vizion Network, their values, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires first-class communication, try doing mock interviews with friends or family. Focus on conveying complex information clearly and concisely.
✨Tip Number 3
Build relationships during the interview process. Show your ability to connect with others by asking insightful questions about the team and how they collaborate. This will highlight your relationship-building skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Regional Network Performance Analyst in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Network Performance Analyst role. Highlight your experience in the repair or insurance industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your relationship-building skills and customer-centric mindset, as these are key for us.
Show Off Your Data Skills: Since the role involves using Nucleus and PowerBI, make sure to mention any experience you have with data analysis and reporting. We love candidates who can demonstrate their analytical skills and how they’ve used data to drive improvements in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Vizion Network
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the role. Familiarise yourself with how these metrics impact the repair network and be ready to discuss how you can contribute to improving them.
✨Showcase Your Data Skills
Since the role involves using Nucleus and PowerBI for data analysis, prepare examples of how you've used data in previous roles. Be ready to explain your analytical process and how it led to actionable insights or improvements.
✨Build Relationships
Highlight your relationship-building skills during the interview. Share specific examples of how you've successfully nurtured connections with clients or stakeholders in the past, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've resolved issues or improved performance, and be prepared to walk the interviewer through your thought process and actions.