At a Glance
- Tasks: Support the Claims Team with payment processing and customer queries.
- Company: Join Vizion Network, a forward-thinking organisation in Hull.
- Benefits: Enjoy health benefits, discounts, free food days, and 21 days annual leave.
- Other info: Dynamic workplace with opportunities for growth and fun company events.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a good grasp of IT systems required.
Location: Hull
Salary: £26,234
Hours: 38.5 hours per week
What we offer:
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Holiday purchase scheme
- Performance based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Purpose:
Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.
To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLAs are maintained and adhered to.
Role Profile:
- Create supplier payments on an agreed frequency, and to set timelines, ensuring that the payments made to the repairers are timely and correct.
- Maintain and reconcile allocated client money accounts on a frequent basis.
- Handle a large volume of both phone and email queries from internal and external sources. These queries will include but are not limited to; Payment enquiries, Policy excess enquiries, Remittance requests, Invoice submission questions.
- Monthly preparation of any non-fault insurer rebates for the allocated client money accounts ready for review by the team leader/supervisor.
- Ensure that the systems of internal control relating to all aspects of the team's work are robust and operating effectively.
- Completion of system driven tasks on a regular basis, and carried out in a timely fashion, for example invoice validation.
- Performance of supplier statement reconciliations, along with clear and concise updates on any discrepancies or delayed payments.
- Assistance in processing invoices manually where automated options are unavailable.
- Accomplishment of reports for the team leader/supervisor to chase for incomplete data or assist in ensuring repairers have invoiced for work in a timely and correct fashion.
- Ensure that robust financial solutions are implemented and monitored to optimise profit and minimise associated risk.
- To liaise with other departments to discuss issues, revise processes, etc., as and when required.
- Building and maintaining strong relationships with internal and external stakeholders.
- To assist with any internal or external audit requirements.
- To undertake other ad hoc Finance duties as required from time to time.
- To support and work with other Vizion departments/employees as required from time to time.
Person Specification:
- Moderate standard of analytical skills.
- Possess a numerate & IT systems background.
- Excellent communication skills, written and verbal, with both internal and external stakeholders.
- Good planning and organisational skills.
- Good problem-solving skills.
- Good knowledge of Microsoft Excel.
Closing date for applications is Friday 24th July 2026.
To Apply: If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
StudySmarter Expert Advice🤫
We think this is how you could land Payment & Queries Clerk in Kingston upon Hull
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vizion Network.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vizion Network. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Payment & Queries Clerk in Kingston upon Hull
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vizion Network.
How to prepare for a job interview at Vizion Network
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vizion Network's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vizion Network offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
