At a Glance
- Tasks: Support the Claims Team with payments and customer queries while ensuring top-notch service.
- Company: Join Vizion Network, a forward-thinking organisation committed to inclusivity and employee development.
- Benefits: Enjoy competitive salary, health benefits, 21 days leave, and fun company events.
- Other info: Flexible work environment with opportunities for career advancement and personal development.
- Why this job: Make a real impact in a dynamic role that values your contributions and growth.
- Qualifications: Strong analytical skills, IT background, and excellent communication abilities required.
- Payment and
- Queries
- Clerk
- Vacancy
Type: Permanent, Full Time (38.5 hours her week) Closing date for applications is Friday 31st July 2026.
Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture.
Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation.
Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered.
We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people.
Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.
To provide professional administrative support within the Claims Team and to company Management / Directors.
As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained.
The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to.
- Role Profile
- Create supplier payments on an agreed frequency, and to set timelines, ensuring that the payments made to the repairers are timely and correct.
- Maintain and reconcile allocated client money accounts on a frequent basis.
- Handle a large volume of both, phone and email queries from internal and external sources. These queries will include but are not limited to;
- Payment enquiries
- Policy excess enquiries
- Remittance requests
- Invoice submission questions
- Monthly preparation of any non-fault insurer rebates for the allocated client money accounts ready for review by the team leader/supervisor.
- To ensure that the systems of internal control relating to all aspects of the team's work are robust and operating effectively. his responsibility will extend to ensuring all processes are adequately recorded via Ninetex Promapp or otherwise.
Note: this work will be undertaken in conjunction with the rest of the Financial Management team.
- Completion of system driven tasks on a regular basis, and carried out in a timely fashion, for example invoice validation.
- Performance of supplier statement reconciliations, along with clear and concise updates on any discrepancies or delayed payments.
- Assistance in processing invoices manually where automated options are unavailable.
- Accomplishment of reports for the team leader/supervisor to chase for incomplete data or assist in ensuring repairers have invoiced for work in a timely and correct fashion.
- Ensure that robust financial solutions are implemented and monitored to optimise profit and minimise associated risk.
- To liaise with other departments to discuss issues, revise processes, etc., as and when required.
- Building and maintaining strong relationships with internal and external stakeholders.
- To assist with any internal or external audit requirements.
- To undertake other ad hoc Finance duties as required from time to time.
- To support and work with other Vizion departments / employees as required from time to time. Person Specification
- Moderate standard of analytical skills.
- Possess a numerate & IT systems background.
- Excellent communication skills, written and verbal, with both internal and external stakeholders.
- Good planning and organisational skills.
- Good problem-solving skills.
- Good knowledge of Microsoft Excel.
What we offer Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to their website to complete your application
Payment and Queries Clerk in Kingston upon Hull employer: Vizion Network
Vizion Network is an excellent employer located in Wellingborough, offering a supportive work culture that prioritises employee satisfaction and growth. With a permanent contract and a balanced 37.5-hour workweek, employees benefit from flexible scheduling, including occasional Saturday shifts, while being part of a team that values communication and collaboration. The company fosters professional development, ensuring that every team member has the opportunity to enhance their skills and advance their career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Payment and Queries Clerk in Kingston upon Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vizion Network. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vizion Network before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Payment and Queries Clerk in Kingston upon Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vizion Network:Your cover letter is your chance to shine! Tell us why you want to work at Vizion Network specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vizion Network!
How to prepare for a job interview at Vizion Network
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
