At a Glance
- Tasks: Support the Network Management Team with systems management and customer care.
- Company: Join Vizion Network, a company that values teamwork and innovation.
- Benefits: Enjoy competitive salary, health perks, free parking, and fun company events.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Make a real impact by managing vital network information and building relationships.
- Qualifications: Strong data entry skills, good communication, and a team player attitude.
Location: Hull
Salary: £26,234 per annum
What we offer:
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Holiday purchase scheme
- Performance based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Purpose: To provide professional administrative support within the Network Management Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times.
Role Profile:
- Management of repairer information on our systems including Nucleus and Cortex.
- Ensure that new network repairers are set up and maintained correctly.
- Update systems on postcode changes, SLA additions/removals, repairers on and off hold.
- Administer full removal procedure of repairers leaving the network.
- Distribution of repairer communication and documents via mailshots and Docusign.
- Maintain Mailchimp database.
- Monitor weather and distribute warning alerts as and when required.
- Liaise with Network Performance Analysts and Controllers on sharing information on repairer updates and data changes.
- To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
- Manage Audatex repairer set up and assist with estimate failures.
- The production and distribution of reports.
- To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails.
- Always promote data security in and outside of the business, strict adherence to GDPR and information security standards.
- Manage complaints in line with policy.
- The completion of duties as required from time to time by the Management Team.
- Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.
- To promote our business and that of our clients by always providing exceptional and friendly service.
Person Specification:
- Accurate data entry skills
- Good planning and organisational skills
- Able to build and maintain relationships
- Ability to work to agreed deadlines, targets and objectives
- Able to work as part of a team as well as autonomously to a high level of accuracy
- Excellent telephone and communication skills
- Good knowledge of Microsoft Office
- GCSE Maths and English
To Apply: If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Network Management Administrator in Kingston upon Hull employer: Vizion Network
At Vizion Network, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. With competitive benefits such as a health and benefits scheme, generous annual leave, and opportunities for performance-based salary increments, our Hull location fosters a collaborative environment where team members can thrive and enjoy a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Network Management Administrator in Kingston upon Hull
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to network management. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed data or built relationships in previous roles. This will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Network Management Administrator in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Management Administrator role. Highlight your relevant experience and skills, especially in data entry and relationship building, to show us you’re the perfect fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our team and how your skills align with the job description. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills:Don’t forget to showcase your organisational skills and attention to detail in your application. We’re looking for someone who can manage information accurately and efficiently, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our company culture!
How to prepare for a job interview at Vizion Network
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like Nucleus and Cortex. Being able to discuss how you would manage repairer information or handle data entry will show that you're prepared and understand the role.
✨Showcase Your Communication Skills
Since building relationships is key for this position, prepare examples of how you've successfully communicated with clients or colleagues in the past. Practice articulating your thoughts clearly, as excellent telephone and communication skills are essential.
✨Demonstrate Organisational Skills
Think of specific instances where you've had to plan and organise tasks effectively. Be ready to discuss how you prioritise your workload and meet deadlines, as these skills are crucial for managing repairer communications and updates.
✨Emphasise Data Security Awareness
Understand the importance of data security and GDPR compliance. Be prepared to talk about how you would ensure data integrity and confidentiality in your work, as this is a significant aspect of the role.
