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- Tasks: Lead and inspire a team of leaders in the Claims Department to drive performance and quality.
- Company: Join Vizion Network, a dynamic company focused on employee wellbeing and development.
- Benefits: Enjoy competitive salary, health perks, free food days, and generous annual leave.
- Why this job: Make a real impact by shaping leadership and improving customer outcomes in a supportive environment.
- Qualifications: Proven leadership experience and strong coaching skills are essential.
- Other info: Opportunity for career growth and involvement in continuous improvement initiatives.
The predicted salary is between 28000 - 42000 £ per year.
Reporting to: Claims Department Manager
Site based: Hull
Salary: £35,000
Hours: 38.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
What We Offer:
- Employee health and wellbeing benefits, including: 24/7 GP service, confidential counselling service, retail, gym and lifestyle discounts and a medical cashback scheme
- 21 days annual leave plus statutory bank holidays
- Additional birthday holiday
- Holiday purchase scheme
- Performance-based salary increments
- Free on-site parking
- Monthly free food days
- Company events, reward and recognition initiatives
Purpose:
The Senior Team Leader provides the critical leadership and performance layer between Team Leaders / Deputy Team Leaders and the Claims Department Manager. The role focuses on driving performance uplift, leadership capability, quality, compliance and consistency across all Claims teams. It is not operational micromanagement, but leadership oversight and development. You will have full ownership for the performance, capability and conduct of Team Leaders and their teams, ensuring KPIs, FCA obligations, quality standards and customer outcomes are consistently achieved.
Key Responsibilities:
- Leadership & Performance Management:
- Line manage all Team Leaders and Deputy Team Leaders within the Claims department.
- Conduct regular, structured 1-2-1s focused on performance, behaviour, leadership standards and development.
- Oversee performance management processes including improvement plans, capability frameworks and formal PIPs where required.
- Act as the first escalation point for leadership-level performance, conduct and absence management.
- Support recruitment, onboarding and induction of leadership roles.
- Identify exemplary performance and recommend individuals for reward and recognition.
- Provide cover in the absence of the Claims Department Manager.
- Duties or functions in addition to or instead of your usual duties if the needs of the business so require, that are within your capability and status.
- Maintain full oversight of departmental performance against KPIs, including productivity, quality, SLA adherence and customer outcomes.
- Oversee day-to-day operational performance across all teams, ensuring resources are realigned to respond to trends and demand.
- Support short- and medium-term resource planning alongside the Claims Department Manager.
- Ensure claims leakage and cost exposure are minimised through strong controls and adherence to process.
- Act as an escalation point for complex, high-risk or high-profile claims and complaints, ensuring FCA and SLA compliance.
- Carry out leadership-level audits across teams.
- Analyse audit outcomes, trends and root causes, ensuring actions and re-testing are in place.
- Ensure FCA, client, SLA and internal policy requirements are embedded and consistently applied.
- Promote data security and strict adherence to GDPR, DPA and information governance standards.
- Coach and mentor Team Leaders to develop strong people leadership, not just task management.
- Support the creation and delivery of departmental training plans and leadership development programmes.
- Support apprentices and ongoing capability development.
- Identify high-potential talent and support succession planning.
- Promote consistent leadership behaviours and expectations across the department.
- Identify and lead departmental improvement initiatives to improve efficiency, customer outcomes and staff engagement.
- Support the delivery of projects, initiatives and transformation activity.
- Act as a change champion, ensuring effective communication, adoption and embedding of new ways of working.
- Provide insight, data and recommendations to support departmental and business-wide initiatives.
- Building a strong working relationship with the Senior Team Leader at any other business site to create alignment across the departments.
Person Specification:
- Essential:
- Proven leadership experience, ideally within claims, insurance or a regulated environment.
- Strong performance management, coaching and people development capability.
- Customer-centric and quality-focused mindset.
- Strong analytical skills with the ability to interpret data and drive improvement.
- Confident, fair and consistent decision-maker.
- Highly organised, proactive and resilient.
- Strong IT skills, including Microsoft Office applications such as Outlook, Excel, Power Bi.
- Experience within automotive claims or insurance operations.
- Experience leading leaders (Team Leaders / Deputy Team Leaders).
- Exposure to FCA-regulated environments.
- Experience supporting change, transformation or continuous improvement programmes.
- Attending external meetings may be a requirement so a full UK driving licence is desirable.
To Apply:
If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application. The deadline for applications is Wednesday 21st January 2026.
Claims Department Senior Team Leader in Kingston upon Hull employer: Vizion Network
Contact Detail:
Vizion Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Department Senior Team Leader in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. They can give you the inside scoop on the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles. Think about your past experiences and how they align with the responsibilities of the Senior Team Leader position.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've managed teams, driven performance, and handled challenges in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Claims Department Senior Team Leader in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your leadership experience and performance management skills. We want to see how your background aligns with the role of Senior Team Leader in our Claims Department.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven performance improvements or led successful teams. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is confident, fair, and consistent, so don’t be afraid to show us who you are and what makes you a great fit for our team.
Apply Through Our Website: Remember to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Vizion Network.
How to prepare for a job interview at Vizion Network
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of a Senior Team Leader. Be ready to share specific examples of how you've successfully managed teams in the past, focusing on performance management and coaching.
✨Familiarise Yourself with KPIs
Since this role involves maintaining oversight of departmental performance against KPIs, brush up on what key performance indicators are relevant in claims management. Prepare to discuss how you’ve used data to drive improvements and ensure compliance in previous roles.
✨Showcase Your Change Management Skills
This position requires someone who can lead change initiatives effectively. Think of instances where you've successfully implemented changes or improvements in your team. Be prepared to explain your approach and the outcomes achieved.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company culture, leadership development opportunities, and how they measure success in the Claims Department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
