At a Glance
- Tasks: Manage and optimise hosted services, ensuring top performance and security.
- Company: Join Vizion Network, a leader in bodyshop management solutions.
- Benefits: Enjoy a competitive salary, remote work, and opportunities for professional growth.
- Other info: Remote role with occasional travel to Manchester; great career advancement potential.
- Why this job: Be part of a dynamic team shaping the future of hosted infrastructure.
- Qualifications: 5+ years in network and virtualisation engineering with strong technical skills.
- Hosted
- Services
- Engineer
- Manchester
- Vacancy
Type: Permanent, Full Time As a Hosted Services Engineer, your role is crucial to our organisation playing an essential part in how our customer connect to Autoflow's bodyshop management systems (BMS) & complimenting suite of products, you will foster and facilitate market leading solutions by leveraging our hosted infrastructure estate (colocation).
You will have demonstratable technical experience in management and configuration of VMWare and Hosted Network Infrastructure to manage our virtualised network and data centre environments.
You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level of service availability.
Key Responsibilities Solutions & Delivery
- Ownership and resolution of 1st and 2nd line hosted services support tickets.
- Queue management and ticket prioritisation based on business impact and urgency.
- Escalation management with vendors and third-party providers.
- Accurate recording of work undertaken, resolution details and customer communications.
- Contribution to problem management activities and known error documentation.
- Supporting Major Incident response and restoration activities. Network & Infrastructure Management
- Manage virtualised network environments using VMWare NSX, v Sphere, v SAN and other virtualisation technologies.
- Oversee the maintenance, monitoring, and troubleshooting of hosted network infrastructure, ensuring maximum uptime and performance.
- Configure networking components, including firewalls, switches, routers, load balancers, and VPNs.
- Optimise network security, performance, and disaster recovery strategies for hosted environments.
- Day to day Windows Server administration tasks VMWare & Virtualisation
- Maintain and troubleshoot VMWare-based virtual environments.
- Troubleshoot and resolve issues related to virtual machines, clusters, and storage in VMWare environments. Security & Compliance
- Ensure compliance with industry security standards and best practices (e. g., ISO 27001, Cyber Essentials, Cyber Essential+, GDPR).
- Assist with implementation of outcomes from regular security audits and vulnerability assessments on hosted infrastructure. Operational Support & Documentation
- Assist with documenting network configurations, procedures, and incident reports.
- Work closely with other IT teams and vendors to resolve issues.
- Be available for 'on-call' rota system within the Service Delivery team
- Provide on-site data centre support as required by the business (Manchester Area) Required Skills & Experience Technical Skills
- Proficient in Windows Server operating systems (Windows Server 2019+)
- Active Directory & Group Policy
- VMWare expertise: v Sphere, ESXi, NSX, v SAN, Horizon, and related technologies.
- Networking knowledge: TCP/IP, VLANs, VPNs, BGP, OSPF, DNS, DHCP.
- Firewall and security solutions: Fortinet, Palo Alto, Cisco ASA, or similar.
- Storage solutions: SAN, NAS, i SCSI, NFS. (Desirable)
- Load balancers: Such as Kemp, F5 or similar. (Desirable)
- Cloud platforms AWS, Azure, or hybrid cloud networking. (Desirable)
- Experience with automation and scripting (Power Shell, Python, Ansible) (Desirable) Experience - Minimum 5+ years of experience in network and virtualisation engineering. - Minimum 5+ years of experience in Microsoft Server Administration & Configuration. - Experience with Microsoft 365 products, specifically Entra ID, Intune & Windows Defender - Hands-on experience managing large-scale hosted environments (preferably in colocation). - Proven expertise in troubleshooting complex networking and virtualisation issues. - Strong background in disaster recovery, backup, and business continuity planning. - Experience in monitoring and logging tools.
Certifications (Preferred) - VMWare Certified Professional (VCP) or demonstrable experience.
Key Competencies & Attributes - Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. - Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. - Time Management — Managing one's own time and the time of others. - Coordination & Communication — Adjusting actions in relation to others' actions, being clear with expectations and sharing updates with the team - Hold a full, valid UK driving licence.
To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application
Hosted Services Engineer employer: Vizion Network
At Vizion Network, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee well-being and growth. Located in Hull, our team enjoys a range of benefits including a health and benefits scheme, generous annual leave, and opportunities for performance-based salary increments, all while working in a collaborative environment that fosters strong relationships with both internal and external stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Hosted Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vizion Network values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vizion Network might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vizion Network!
✨Direct Apply to Vizion Network
Let's not forget to apply directly through the Vizion Network website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Hosted Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vizion Network.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vizion Network. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vizion Network
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
