At a Glance
- Tasks: Resolve customer complaints and provide top-notch service in a dynamic team environment.
- Company: Join a supportive company focused on customer satisfaction and employee well-being.
- Benefits: Enjoy health perks, flexible leave options, and fun company events.
- Other info: Great career growth opportunities and a vibrant workplace culture.
- Why this job: Make a real difference by helping customers and improving processes every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26992 - 26992 £ per year.
Position Overview
- Salary: £26,992.16 per annum
- Location: Wellingborough
- Vacancy Type: Permanent
- Hours: 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am – 12.30pm)
- Closing Date: 20th May 2026
Purpose
The administration and resolution of Expressions of Dissatisfaction emanating from motor claims relating to vehicle accidental damage. Working as part of the Customer Support Team to deliver the highest possible standards of customer service, with the ability to follow individual brand/client requirements and directives, and ensuring service level agreements and performance targets are achieved.
Role Profile
- Act as a first level point of contact for customers, clients, repair network members, suppliers and partners.
- Receive incoming calls/emails and act promptly, dealing with all enquiries or actions in a professional manner.
- Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs.
- Ensure the accurate and detailed recording of all information utilizing the company's management systems to provide comprehensive audit trails.
- Highlight to line manager any potential process improvements across departments and the network to reduce the level of EODs.
- Communicate with all internal departments as required for the resolution of an EOD.
- Identify potential company training requirements to assist in the reduction of repeat failures through continuous improvement.
- Review all pending and in-progress EODs as the first task each day.
- Meet agreed targets.
- Manage daily workload to maintain efficiency.
- Carry out other duties as required from time to time by the Management Team.
- Adhere to stated Company Policies and Procedures, ensuring consistent data security practices compliant with DPA and information security standards.
- Promote the business and our clients by providing exceptional and friendly service at all times.
Person Specification
- Good knowledge of Microsoft Office.
- GCSE Maths and English.
- Excellent telephone manner.
- Ability to build and maintain relationships.
- Ability to work to agreed deadlines, targets and objectives.
- Ability to work as part of a team as well as autonomously to a high level of accuracy.
- Good planning and organisational skills.
- First-class communication skills.
- Good decision-making ability.
- Commitment to providing a first-class service to customers, suppliers and partners.
- At least 1-year customer service experience.
- Experience of handling customer complaints.
Benefits
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme.
- 21 days annual leave.
- Additional birthday holiday.
- Holiday purchase scheme.
- Performance-based salary increments.
- Fun company events and functions.
- Free parking.
- Monthly free food days.
- Close to shops and amenities.
- Reward and recognition.
How to Apply
Please submit your application via our website by following the provided link.
Customer Liaison Officer employer: Vizion Network
Vizion Network is an excellent employer located in Wellingborough, offering a supportive work culture that prioritises employee satisfaction and growth. With a permanent contract and a balanced 37.5-hour workweek, employees benefit from flexible scheduling, including occasional Saturday shifts, while being part of a team that values communication and collaboration. The company fosters professional development, ensuring that every team member has the opportunity to enhance their skills and advance their career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to be clear and friendly. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and partners, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to showcase any experience you have in handling complaints or resolving issues.
Be Professional Yet Friendly:We’re all about providing exceptional service, so let your personality shine through! While maintaining professionalism, add a touch of friendliness to your application. This will help us see how you’d fit into our team culture and interact with our customers.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the link provided in the job listing!
How to prepare for a job interview at Vizion Network
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the job description, especially the key responsibilities like handling expressions of dissatisfaction and maintaining service level agreements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare to demonstrate your ability to build relationships and handle customer complaints. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. Practising these scenarios can really help you shine during the interview.
✨Be Ready for Role-Play
Interviews for customer service roles often include role-play scenarios. Be prepared to handle a mock customer complaint or enquiry. Approach it as if you were already in the role, showcasing your problem-solving skills and friendly service. This is your chance to show how you would handle real-life situations!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer on a deeper level.
