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- Tasks: Monitor and analyse regional performance, providing feedback to improve vehicle repair services.
- Company: Join Vizion, an award-winning leader in the automotive industry with a vibrant culture.
- Benefits: Enjoy 29 days annual leave, free food days, and health perks like 24/7 GP access.
- Why this job: Make a real impact by enhancing repairer performance and customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: Network Management Team Leader
Location: Hull
29 days annual leave, including statutory bank holidays
Additional birthday holiday day
Holiday Purchase Scheme (on completion of probation period)
Employee Assistance Programme, including counselling and 24/7 GP
Company events and functions
Free food days
Free parking
Close to shops and amenities
Purpose
The role of Regional Network Performance Analyst is to effectively monitor and provide repairer and regional performance information, providing feedback to the repair network within your allocated geographical region. Building relationships with repairers and playing a key role in improving the performance of the network on a day‑to‑day basis to ensure our vehicle repair service is of the highest standard.
Role Profile
- Ensure that you are kept fully up to date with Insurer/Client SLAs and understand the KPIs the repairers are to adhere as a Vizion Member.
- Analysis of day‑to‑day Bodyshop performance of KPIs, capacity, breaches, complaints, league tables based on balance score card (mainstream and triage), cancellations, conversion, CSI, cost and on holds.
- Performing desktop reviews of Repairer performance against KPIs and set targets for improvement for poor performing sites.
- Use data to look for trends in your region that cause friction within the business and work with all parties to reduce that friction, including complaints and job rejections.
- Refer upwards to Regional Network Controller as required.
- Organising and attending Repairer review meetings to discuss and improve performance.
- Liaise with Regional Network Coordinators with a view to resolving escalated queries.
- Use Nucleus and PowerBI to analyse and assist the Regional Network Controller in forecasting and capacity planning.
- Utilise Nucleus and PowerBI for data analysis and reporting as required.
- Scheduling Repairer Audits with Regional Business Manager and Audit Teams.
- Identify and bring to the attention of the Regional Network Controller and Network Manager any cause for concern around potential failure of repairer business continuity.
- Promote and increase compliance within repairers in your region (e.g. Drive, non-OE and green parts, paint, Bodyshop management and other systems (e.g. Autoflow, Lenz, GT Motive, Cortex), GEI).
- Provide support to new Repairers on Systems and Vizion Processes.
- Provide monthly performance feedback to all Repairers, including giving credit where its due to well performing sites.
- Use available reports to identify and rectify missing and bad data within the Company's management systems.
- Build and nurture relationships within the repair network to ensure seamless customer repairs.
- Monitor personal and general inboxes and promptly handle emails.
- Record all client issues and feedback to the Line Manager and the Management Team.
- Assist with reporting requested for departmental, regional or client analysis and management.
- Liaise with designated Regional Network Coordinator and Regional Network Controller and any other departments for assistance and resolution.
- Work towards achieving set daily/monthly/annual targets provided by your Team Leader/ Line Manager.
- Assist with other Advisors caseload as and when requested to ensure full-service provision.
- Attend daily buzz calls to discuss regional performance, outstanding allocations, and any other region‑related issues.
- Ensure accurate and detailed recording of all information in management systems for comprehensive audit trails.
- Promote data security and adhere to strict DPA and information security standards.
- Adhere to Company Policies and Procedures consistently and align with client values in all duties.
- The completion of duties as required from time to time by the Management Team.
- Manage complaints in line with policy, capturing comprehensive information for reporting on Expressions of Dissatisfaction.
- Promote exceptional and friendly service to enhance the business image for both the company and clients.
Person Specification
- Experience working within the Repair/Insurance industry is desirable.
- Prior experience within customer service with exposure to effective communication with clients/Suppliers/customers is essential.
- First class communication skills, including the ability to convey complex information clearly and concisely.
- Exceptional attention to detail for accurate data management.
- Relationship building skills to nurture repair network connections and liaise effectively with various stakeholders.
- Adaptability and flexibility to work within a dynamic, fast paced environment.
- Ability to work to agreed deadlines, targets and objectives.
- Collaborative team player with a cooperative and supportive approach to achieve shared goals.
- Strong organisational skills with the ability to manage and prioritise tasks efficiently.
- Problem solving abilities, particularly in resolving allocation issues, and progression queries.
- Customer centric mindset with a commitment to providing a first‑class service to customers and repairers, maintaining a positive business image.
- Good knowledge of Microsoft Office Packages, including Power Bi.
Other
- 38.5 hours per week, Monday to Friday, 1 in 6 Saturdays.
- Industry Recognised, Award Winning - a true team contribution.
- Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy.
- Employee benefits and rewards include 24/7 GP access, reimbursement of health costs and shopping rewards.
- Great leadership to help you thrive.
Regional Network Performance Analyst in Wellingborough employer: Vizion Network Ltd.
Contact Detail:
Vizion Network Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Network Performance Analyst in Wellingborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the repair and insurance industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that you didn’t even know existed!
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the company, understand their values, and be ready to discuss how your skills align with the role of Regional Network Performance Analyst. Practise common interview questions and think about how you can showcase your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Mention something specific from the interview to remind them of your conversation and reinforce your interest in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our awesome team at Vizion. Let’s get you on board!
We think you need these skills to ace Regional Network Performance Analyst in Wellingborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Network Performance Analyst role. Highlight your experience in the repair or insurance industry, and showcase how your skills align with the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role involves a lot of relationship building and communication, make sure to demonstrate your first-class communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated complex information in the past.
Highlight Your Attention to Detail: Attention to detail is key for this position, especially when it comes to data management. In your application, mention specific instances where your meticulous nature has led to successful outcomes. We love seeing candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Vizion Network Ltd.
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the role. Familiarise yourself with how these metrics impact the repair network and be ready to discuss how you can contribute to improving them.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis in previous roles. Be ready to talk about tools like PowerBI and how you've leveraged data to identify trends or solve problems. This will demonstrate your ability to handle the analytical aspects of the job.
✨Build Relationships
Since the role involves liaising with various stakeholders, think of ways you've successfully built relationships in past positions. Share specific instances where your communication skills helped resolve issues or improve performance, as this is crucial for the role.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss real-life scenarios where you had to tackle allocation issues or customer complaints. Highlight your approach and the outcomes to show your capability in a fast-paced environment.