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- Tasks: Monitor and analyse regional performance, providing feedback to improve vehicle repair services.
- Company: Join Vizion, an award-winning leader in the automotive industry with a vibrant culture.
- Benefits: Enjoy 29 days annual leave, free food days, and health perks like 24/7 GP access.
- Why this job: Make a real impact by enhancing repair network performance and customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: Network Management Team Leader
Location: Hull
29 days annual leave, including statutory bank holidays
Additional birthday holiday day
Holiday Purchase Scheme (on completion of probation period)
Employee Assistance Programme, including counselling and 24/7 GP
Company events and functions
Free food days
Free parking
Close to shops and amenities
Purpose
The role of Regional Network Performance Analyst is to effectively monitor and provide repairer and regional performance information, providing feedback to the repair network within your allocated geographical region. Building relationships with repairers and playing a key role in improving the performance of the network on a day‑to‑day basis to ensure our vehicle repair service is of the highest standard.
Role Profile
- Ensure that you are kept fully up to date with Insurer/Client SLAs and understand the KPIs the repairers are to adhere as a Vizion Member.
- Analysis of day‑to‑day Bodyshop performance of KPIs, capacity, breaches, complaints, league tables based on balance score card (mainstream and triage), cancellations, conversion, CSI, cost and on holds.
- Performing desktop reviews of Repairer performance against KPIs and set targets for improvement for poor performing sites.
- Use data to look for trends in your region that cause friction within the business and work with all parties to reduce that friction, including complaints and job rejections.
- Refer upwards to Regional Network Controller as required.
- Organising and attending Repairer review meetings to discuss and improve performance.
- Liaise with Regional Network Coordinators with a view to resolving escalated queries.
- Use Nucleus and PowerBI to analyse and assist the Regional Network Controller in forecasting and capacity planning.
- Utilise Nucleus and PowerBI for data analysis and reporting as required.
- Scheduling Repairer Audits with Regional Business Manager and Audit Teams.
- Identify and bring to the attention of the Regional Network Controller and Network Manager any cause for concern around potential failure of repairer business continuity.
- Promote and increase compliance within repairers in your region (e.g. Drive, non-OE and green parts, paint, Bodyshop management and other systems (e.g. Autoflow, Lenz, GT Motive, Cortex), GEI).
- Provide support to new Repairers on Systems and Vizion Processes.
- Provide monthly performance feedback to all Repairers, including giving credit where its due to well performing sites.
- Use available reports to identify and rectify missing and bad data within the Company's management systems.
- Build and nurture relationships within the repair network to ensure seamless customer repairs.
- Monitor personal and general inboxes and promptly handle emails.
- Record all client issues and feedback to the Line Manager and the Management Team.
- Assist with reporting requested for departmental, regional or client analysis and management.
- Liaise with designated Regional Network Coordinator and Regional Network Controller and any other departments for assistance and resolution.
- Work towards achieving set daily/monthly/annual targets provided by your Team Leader/Line Manager.
- Assist with other Advisors caseload as and when requested to ensure full-service provision.
- Attend daily buzz calls to discuss regional performance, outstanding allocations, and any other region‑related issues.
- Ensure accurate and detailed recording of all information in management systems for comprehensive audit trails.
- Promote data security and adhere to strict DPA and information security standards.
- Adhere to Company Policies and Procedures consistently and align with client values in all duties.
- The completion of duties as required from time to time by the Management Team.
- Manage complaints in line with policy, capturing comprehensive information for reporting on Expressions of Dissatisfaction.
- Promote exceptional and friendly service to enhance the business image for both the company and clients.
Person Specification
- Experience working within the Repair/Insurance industry is desirable.
- Prior experience within customer service with exposure to effective communication with clients/Suppliers/customers is essential.
- First class communication skills, including the ability to convey complex information clearly and concisely.
- Exceptional attention to detail for accurate data management.
- Relationship building skills to nurture repair network connections and liaise effectively with various stakeholders.
- Adaptability and flexibility to work within a dynamic, fast paced environment.
- Ability to work to agreed deadlines, targets and objectives.
- Collaborative team player with a cooperative and supportive approach to achieve shared goals.
- Strong organisational skills with the ability to manage and prioritise tasks efficiently.
- Problem solving abilities, particularly in resolving allocation issues, and progression queries.
- Customer centric mindset with a commitment to providing a first‑class service to customers and repairers, maintaining a positive business image.
- Good knowledge of Microsoft Office Packages, including Power Bi.
Other
- 38.5 hours per week, Monday to Friday, 1 in 6 Saturdays.
- Industry Recognised, Award Winning - a true team contribution.
- Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy.
- Employee benefits and rewards include a competitive benefits package which includes 24/7 GP access, reimbursement of health costs and shopping rewards.
- Great leadership to help you thrive.
Regional Network Performance Analyst in Wellingborough employer: Vizion Network Limited
Contact Detail:
Vizion Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Network Performance Analyst in Wellingborough
✨Tip Number 1
Get to know the company inside out! Research Vizion's values, recent achievements, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to performance analysis and relationship building. Use examples from your past experiences to demonstrate how you can contribute to improving the repair network at Vizion.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Regional Network Performance Analyst in Wellingborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Network Performance Analyst role. Highlight your experience in the repair or insurance industry, and showcase how your skills align with the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role involves a lot of liaising with repairers and stakeholders, it's crucial to demonstrate your first-class communication skills. Use clear and concise language in your application to convey your ability to handle complex information effectively. Remember, we value clarity!
Highlight Your Data Management Skills: As a Regional Network Performance Analyst, you'll be working with data analysis tools like PowerBI. Make sure to mention any relevant experience you have with data management and analysis in your application. We love seeing candidates who are detail-oriented and data-savvy!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Vizion Network Limited
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the role. Familiarise yourself with how these metrics impact the repair network and be ready to discuss how you can contribute to improving them.
✨Showcase Your Analytical Skills
Since the role involves data analysis using tools like PowerBI, prepare examples of how you've used data to drive decisions in previous roles. Be ready to explain your thought process and how you can apply similar techniques to enhance performance in this position.
✨Build Relationships
Highlight your relationship-building skills during the interview. Share specific instances where you've successfully nurtured connections with clients or stakeholders, as this is crucial for the role. Emphasise your ability to communicate effectively and resolve issues collaboratively.
✨Demonstrate Adaptability
The job requires working in a dynamic environment, so be prepared to discuss how you've adapted to changes in past roles. Provide examples of how you've managed competing priorities and met deadlines, showcasing your organisational skills and flexibility.