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- Tasks: Handle customer concerns and ensure top-notch service standards.
- Company: Dynamic customer service organisation in Wellingborough.
- Benefits: Competitive benefits, health initiatives, and recognition programmes.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: 1 year of customer service experience and Microsoft Office skills.
- Other info: Opportunities for continuous development and career growth.
The predicted salary is between 28800 - 43200 £ per year.
A customer service organization in Wellingborough is seeking an individual to handle expressions of dissatisfaction professionally. The role involves acting as a point of contact for customers and ensuring high-quality service standards.
Ideal candidates should have at least 1 year of customer service experience and proficiency in Microsoft Office.
The company offers a competitive benefits package, including health initiatives, employee recognition programs, and continuous development opportunities.
Customer Care & Resolution Liaison in Wellingborough employer: Vizion Network Limited
Contact Detail:
Vizion Network Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Resolution Liaison in Wellingborough
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they handle customer care will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up during your interview.
✨Tip Number 3
Don’t forget to highlight your Microsoft Office skills! Being proficient in these tools can set you apart, so be ready to discuss how you've used them in previous roles.
✨Tip Number 4
Apply through our website for a smoother process. We want to see your application, and applying directly helps us keep track of your progress and get back to you quicker!
We think you need these skills to ace Customer Care & Resolution Liaison in Wellingborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you've handled customer dissatisfaction in the past, so don’t be shy about showcasing those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care & Resolution Liaison role. We love seeing genuine enthusiasm and a personal touch, so let your personality come through.
Showcase Your Microsoft Office Skills: Since proficiency in Microsoft Office is a must, make sure to mention any specific tools you’re comfortable with. Whether it’s Excel for tracking customer interactions or Word for creating reports, we want to know how you can use these tools effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Vizion Network Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the importance of professionalism in handling customer dissatisfaction.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is a must, make sure you're comfortable using tools like Excel, Word, and PowerPoint. You might be asked about how you've used these applications in previous roles, so think of specific examples where they helped you improve customer service or streamline processes.
✨Research the Company Culture
Take some time to learn about the company's values and culture. Understanding their approach to customer care and employee recognition can help you tailor your answers to align with their expectations. It also shows that you're genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their health initiatives or continuous development opportunities. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
