At a Glance
- Tasks: Support the Network Management Team with systems management and customer care.
- Company: Dynamic company focused on diversity and employee well-being.
- Benefits: Health benefits, 21 days leave, free parking, and fun company events.
- Other info: Great career growth opportunities in a vibrant work environment.
- Why this job: Join a supportive team and make a real impact in network management.
- Qualifications: Strong organisational skills and excellent communication abilities.
The predicted salary is between 25000 - 30000 € per year.
Reporting to: Team Leader/Senior Team Leader/Network Manager
Site: Hull
What we offer:
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Performance based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Purpose:
To provide professional administrative support within the Network Management Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times.
Role Profile:
- Management of repairer information on our systems including Nucleus and Cortex.
- Ensure that new network repairers are set up and maintained correctly.
- Update systems on postcode changes, SLA additions/removals, repairers on and off hold.
- Administer full removal procedure of repairers leaving the network.
- Distribution of repairer communication and documents via mailshots and Docusign.
- Monitor weather and distribute warning alerts as and when required.
- Liaise with Network Performance Analysts and Controllers on sharing information on repairer updates and data changes.
- To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
- Manage Audatex repairer set up and assist with estimate failures.
- The production and distribution of reports.
- To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails.
- Always promote data security in and outside of the business, strict adherence to GDPR and information security standards.
- Manage complaints in line with policy.
- The completion of duties as required from time to time by the Management Team.
- Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.
- To promote our business and that of our clients by always providing exceptional and friendly service.
Person Specification:
- Good planning and organisational skills
- Able to build and maintain relationships
- Ability to work to agreed deadlines, targets and objectives
- Able to work as part of a team as well as autonomously to a high level of accuracy
- Excellent telephone and communication skills
Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy. We create healthy work environments for our employees, regardless of their gender, sexual orientation, disability, age, or ethnicity.
Network Management Administrator employer: Vizion Network Limited
As a Network Management Administrator in Hull, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional growth. With benefits such as a comprehensive health scheme, generous annual leave, and engaging company events, we foster a culture of recognition and teamwork, ensuring that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Network Management Administrator
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable with answering questions and showcasing your skills, especially those planning and organisational skills they’re after.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for the role shine through. Talk about why you want to be a Network Management Administrator and how you can contribute to their team.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows you appreciate their time and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the position.
We think you need these skills to ace Network Management Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Management Administrator role. Highlight relevant experience and skills that match the job description, like your organisational skills and ability to build relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've managed information systems or handled customer care in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates we’re excited to meet!
How to prepare for a job interview at Vizion Network Limited
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like Nucleus and Cortex. Being able to discuss how you’ve used similar systems or your understanding of them will show that you're prepared and serious about the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be ready to demonstrate your excellent telephone and email skills. Prepare examples of how you've effectively communicated in previous roles, especially in managing relationships or resolving complaints.
✨Highlight Your Organisational Skills
The job requires good planning and organisational skills, so come prepared with examples of how you've successfully managed multiple tasks or projects. Discuss any tools or methods you use to stay organised and meet deadlines.
✨Emphasise Teamwork and Autonomy
This position requires both teamwork and the ability to work independently. Be ready to share experiences where you’ve thrived in a team setting as well as instances where you’ve taken initiative on your own. This balance is key for the role!
