At a Glance
- Tasks: Support the Network Management Team with systems management and repairer communication.
- Company: Dynamic company focused on teamwork and employee well-being.
- Benefits: Flexible hours, health benefits, free food days, and fun company events.
- Other info: Diversity and inclusion are key to our culture and growth.
- Why this job: Join a supportive team and make a real impact in network management.
- Qualifications: Strong organisational skills and excellent communication abilities.
The predicted salary is between 25000 - 30000 € per year.
Reporting to: Team Leader/Senior Team Leader/Network Manager
Site: Hull
What we offer:
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Performance based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Purpose:
To provide professional administrative support within the Network Management Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times.
Role Profile:
- Management of repairer information on our systems including Nucleus and Cortex.
- Ensure that new network repairers are set up and maintained correctly.
- Update systems on postcode changes, SLA additions/removals, repairers on and off hold.
- Administer full removal procedure of repairers leaving the network.
- Distribution of repairer communication and documents via mailshots and Docusign.
- Monitor weather and distribute warning alerts as and when required.
- Liaise with Network Performance Analysts and Controllers on sharing information on repairer updates and data changes.
- To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner.
- Manage Audatex repairer set up and assist with estimate failures.
- The production and distribution of reports.
- To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails.
- Always promote data security in and outside of the business, strict adherence to GDPR and information security standards.
- Manage complaints in line with policy.
- The completion of duties as required from time to time by the Management Team.
- Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values.
- To promote our business and that of our clients by always providing exceptional and friendly service.
Person Specification:
- Good planning and organisational skills
- Able to build and maintain relationships
- Ability to work to agreed deadlines, targets and objectives
- Able to work as part of a team as well as autonomously to a high level of accuracy
- Excellent telephone and communication skills
Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy. We create healthy work environments for our employees, regardless of their gender, sexual orientation, disability, age, or ethnicity.
Network Management Administrator in London employer: Vizion Network Limited
As a Network Management Administrator in Hull, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional growth. With benefits such as a comprehensive health scheme, generous annual leave, and engaging company events, we foster a culture of recognition and teamwork, ensuring that every team member feels valued and empowered to excel in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Network Management Administrator in London
✨Tip Number 1
Network like a pro! Attend industry events or local meetups to connect with people in the field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how you can contribute to their goals, especially in areas like customer care and relationship building, which are key for this role.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it’s a direct line to us, so we can see your application right away and get back to you faster.
We think you need these skills to ace Network Management Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Management Administrator role. Highlight your relevant experience and skills that match the job description, especially in systems management and customer care.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've built relationships and managed information effectively in previous roles.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects your ability to communicate clearly and professionally. This includes checking for typos and ensuring your tone is friendly and approachable.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vizion Network Limited
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like Nucleus and Cortex. Being able to discuss how you've used similar systems or your understanding of them will show that you're prepared and capable.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be ready to demonstrate your excellent telephone and email skills. You might want to prepare examples of how you've effectively communicated in previous roles, especially when dealing with enquiries or complaints.
✨Emphasise Relationship Building
Building and maintaining relationships is key in this position. Think of specific instances where you've successfully built rapport with clients or colleagues, and be ready to share those stories during your interview.
✨Understand Data Security
With a focus on GDPR and information security, it's crucial to show your awareness of these standards. Brush up on data protection principles and be prepared to discuss how you would promote data security in your role.
