At a Glance
- Tasks: Deliver top-notch customer service and manage motor claims from start to finish.
- Company: Join Vizion Network, a forward-thinking company with a positive culture.
- Benefits: Enjoy 21 days annual leave, health perks, free lunches, and discounts.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of an award-winning team making a real impact in the automotive industry.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
The predicted salary is between 31500 - 38500 £ per year.
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Performance based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
- Purpose
Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture.
Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation.
Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered.
We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people.
Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.
To provide professional administrative support within the Claims Team and to company Management / Directors.
As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained.
The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to.
- Role Profile
- Ensure that you are kept fully up to date with SLA's
- Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member
- Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA
- To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods
- Provide investigative feedback on any queries to the company and their clients where necessary
- To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's
- Ensure daily tasks are managed within agreed SLAs
- Management of day to day body shop performance of KPIs, breaches, and cancellations
- To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish
- Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required
- To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
- Monitor personal and general inboxes and action emails within a timely manner
- To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary
- Assist with any reporting requested for analysis and management of the department/region/client
- Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required
- Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager
- Assist with other Advisor's caseload as and when requested to ensure full service provision
- Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner
- To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails
- Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards
- Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values
- The completion of duties as required from time to time by the Management Team
- Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction
- Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's
- To promote our business and that of our clients by providing exceptional and friendly service at all times
Person Specification
- Ability to build and maintain relationships
- Ability to work to agreed deadlines, targets and objectives
- Able to work as part of a team as well as autonomously to a high level of accuracy
- Good planning and organisational skills
- Good problem-solving skills
- Commitment to providing a first-class service to customers and repairers
- Good knowledge of Microsoft Office
Closing date for applications is Friday 24th July 2026. Industry Recognised, Award Winning - a true team contribution
Vizion continues to be awarded as an industry leader and innovator by both bodyshop magazine and ABP, two of the industry's media giants and voted by repairers and industry gurus.
We strive to maintain this achievement through employee engagement and collaboration.
Want to join a growing team? We look forward to meeting you!
Diversity and inclusion are the cornerstone of our culture and a fundamental part of our overall growth strategy.
We create healthy work environments for our employees, regardless of their gender, sexual orientation, disability, age, or ethnicity.
Employee benefits and rewards
Vizion offers a competitive benefits package which includes 24/7 GP access, reimbursement of health costs and shopping rewards.
Vizion also offers Employee Recognition rewards, weekly dress down days, monthly free lunches and health initiatives such as free fruit days.
Great leadership to help you thrive
Vizion is recognised as an industry leader across the automotive sector for innovation, solutions and our reputation within and across the industries in which we operate.
Our leadership is often acknowledged by leading publications and professional organisations.
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Customer Service Advisor employer: Vizion Network Limited
Vizion Network is an exceptional employer located in Hull, offering a vibrant and inclusive workplace culture that prioritises employee wellbeing and development. With benefits such as a comprehensive health scheme, generous annual leave, and engaging company events, we ensure our team feels valued and empowered. Our commitment to fostering a diverse environment allows employees to thrive while contributing to our mission of excellence in customer service and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vizion Network Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vizion Network Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vizion Network Limited:Your cover letter is your chance to shine! Tell us why you want to work at Vizion Network Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vizion Network Limited!
How to prepare for a job interview at Vizion Network Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
