As a Credit Controller, you'll play a vital role in supporting SNAP's financial performance by ensuring the timely collection of outstanding customer debt, minimising credit risk and maintaining strong customer relationships. You will manage a portfolio of customer accounts, proactively monitor aged debt, resolve payment issues and ensure compliance with company credit policies. Your work will directly contribute to healthy cash flow and support the continued growth of our business. Based in Acle, Norwich, this is an excellent opportunity for an experienced credit professional who enjoys building relationships, solving problems and delivering results. About SNAP At SNAP, we're transforming how fleets, truck drivers and service partners connect and transact across Europe. Through our innovative digital platform, we bring together truck parking, washing, tolling, fuel and other mobility services into one seamless ecosystem. Today, we support thousands of fleets, hundreds of thousands of drivers and an extensive network of service partners, helping simplify operations and improve efficiency across the transport industry. As we continue to grow, we're looking for talented people who are passionate about delivering exceptional experiences, solving problems and helping shape the future of mobility solutions.
What you'll be doing
- Managing a portfolio of customer accounts and ensuring timely collection of outstanding arrears.
- Handling customer queries via telephone and email.
- Sending statements, reminder letters and payment links.
- Contacting customers to secure payment and resolve balances.
- Monitoring aged debt reports and escalating high-risk accounts.
- Posting and allocating daily incoming payments.
- Reconciling accounts and investigating discrepancies.
- Performing credit checks and supporting credit risk assessments.
- Producing aged debt and cash collection reports.
- Supporting month-end and year-end finance processes.
Requirements
- Previous experience in a Credit Control role.
- Strong debt collection and negotiation skills.
- Excellent written and verbal communication skills.
- Good numerical, analytical and problem-solving abilities.
- Proficiency in Microsoft Excel and Office applications.
- Strong organisational skills and ability to manage priorities.
- Ability to work independently and as part of a team.
- Customer-focused with excellent attention to detail and resilience.
Desirable
- Experience using ERP systems.
- Knowledge of credit risk assessment and management.
- Experience working within a fast-paced finance environment.
- Relevant finance qualification or studying towards one.
At SNAP, we're redefining mobility services through technology. Our digital platform connects fleets, truck drivers and service partners across Europe, providing seamless access to parking, washing, tolling, fuel and other essential services. By combining innovation, data and customer-focused solutions, we're helping transform the transport industry while creating exciting opportunities for our people to grow and develop their careers.
We're more than a payment platform. We're building innovative digital solutions that make life easier for fleets, drivers and service partners across Europe. As part of a growing and ambitious business, you'll have the opportunity to make a real impact, contribute new ideas and develop your career alongside talented colleagues.
What you'll get from us
- Excellent salary.
- Opportunity to join a growing technology-focused business.
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Credit Controller employer: VIZIO. Inc.
At Flogas, we pride ourselves on being an excellent employer, offering a supportive work culture where every team member is valued. With comprehensive training, generous benefits including 33 holidays and enhanced family leave, and a commitment to employee growth, our Newport location provides a vibrant environment for Class 2 Cylinder Drivers to thrive while making a meaningful impact in the community. Join us and experience the freedom of the open road, backed by a team that truly cares about your well-being and success.
