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- Tasks: Build strong client relationships and drive their success in the gambling and payments industry.
- Company: Join Vixio, a leader in regulatory intelligence with a client-centric approach.
- Benefits: Enjoy hybrid working, health insurance, and a unique 20 days working abroad scheme.
- Why this job: Make a real impact by enhancing client experiences and driving value-focused initiatives.
- Qualifications: Experience in customer-facing roles and a passion for client success.
- Other info: Collaborate with diverse teams and stay ahead of industry trends.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Vixio is the leading provider of regulatory intelligence. Our trusted insights and analysis give our clients a true picture of what's happening in an everâchanging landscape. We combine worldâclass content with advanced technology to help our clients make informed strategic decisions to mitigate risks, capitalise on business opportunities and find competitive advantage.
In this pivotal role, the Customer Success Manager will be at the forefront of our clientâcentric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Expertise in uncovering insights and identifying opportunities to enhance their experience will be vital in driving their success. Key to the role will be an ability to collaborate with our crossâfunctional teams, including Account Management, Sales, Marketing and Product, to ensure seamless alignment and execution of valueâdriven initiatives.
What You'll Be Doing:
- Cultivate strong relationships with clients, acting as a trusted advisor and driving valueâfocused conversations.
- Proactively identify opportunities for account expansion, upselling and crossâselling based on customer needs and usage patterns.
- Use data (via ChurnZero) to proactively identify poor account health and, along with account management, develop plans to improve.
- Collaborate with internal teams to develop and implement strategies to enhance client satisfaction and retention.
- Conduct client onboarding, deliver training, attend regular business reviews to assess client progress, identify areas for improvement, and present tailored recommendations.
- Serve as a subjectâmatter expert on our product offerings, effectively communicating their value to clients.
- Stay upâtoâdate with industry trends and regulatory developments to proactively address client needs.
What You Bring:
- Proven experience in a customerâfacing role.
- Strong track record of driving customer success, retention, and revenue growth.
- Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at various levels.
- Analytical mindset with the ability to leverage data to drive informed decisions and deliver measurable results.
- Passion for delivering exceptional client experiences and a genuine interest in the regulatory intelligence space.
- Proven ability to operate effectively at scale.
- Familiarity with Customer Success platforms such as ChurnZero to monitor health, reduce churn, and optimise workflows is advantageous.
Benefits:
- Hybrid Working (2/3 days in the office)
- 20 days working abroad scheme
- Salary sacrifice company car scheme
- Pension
- Health Insurance
- Cycle to work scheme
Customer Success Manager in London employer: Vixio
Contact Detail:
Vixio Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in London
â¨Tip Number 1
Get to know Vixio and their values inside out! When youâre chatting with them, drop in some insights about their approach to regulatory intelligence. It shows youâre genuinely interested and have done your homework.
â¨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. Use data to back up your claims and show how you can bring value to their clients.
â¨Tip Number 3
Donât just focus on your experience; think about how you can enhance their client relationships. Prepare ideas on how you could identify opportunities for account expansion or improve client satisfaction based on your previous roles.
â¨Tip Number 4
Finally, apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre keen on being part of the StudySmarter community right from the start!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing positions and how you've driven success in previous roles. We want to see how you can bring value to our clients!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your exceptional communication skills. Use clear and engaging language in your application to reflect how you would interact with clients. Remember, weâre looking for someone who can influence and engage stakeholders!
Highlight Your Analytical Mindset: We love data-driven decision-making! Make sure to mention any experience you have with analytics or customer success platforms like ChurnZero. Show us how you've used data to improve customer experiences and drive results in your past roles.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and get you into our system. Plus, it shows youâre keen on joining our team at Vixio!
How to prepare for a job interview at Vixio
â¨Know Your Stuff
Before the interview, dive deep into Vixio's services and the regulatory intelligence landscape. Familiarise yourself with their key offerings and recent developments in the gambling and payments industry. This will not only show your genuine interest but also help you engage in meaningful conversations about how you can contribute to their client-centric approach.
â¨Showcase Your Success Stories
Prepare specific examples from your past experiences that highlight your ability to drive customer success and retention. Think about times when you identified opportunities for account expansion or improved client satisfaction. Sharing these stories will demonstrate your analytical mindset and your knack for leveraging data to deliver results.
â¨Practice Your Communication Skills
As a Customer Success Manager, exceptional communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play potential scenarios with a friend, focusing on how you'd handle client interactions or present tailored recommendations during business reviews.
â¨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about Vixio's approach to client onboarding or how they measure client success. This not only shows your enthusiasm for the role but also gives you valuable insights into their operations and culture, helping you assess if itâs the right fit for you.
