At a Glance
- Tasks: Build strong client relationships and drive their success in the gambling and payments industry.
- Company: Join Vixio, a leader in regulatory intelligence with a focus on client-centric solutions.
- Benefits: Enjoy hybrid working, health insurance, and a unique 20 days working abroad scheme.
- Other info: Collaborate with cross-functional teams and stay ahead of industry trends.
- Why this job: Make a real impact by enhancing client experiences and driving value-focused initiatives.
- Qualifications: Experience in customer-facing roles and a passion for delivering exceptional client experiences.
The predicted salary is between 36000 - 60000 £ per year.
Vixio is the leading provider of regulatory intelligence. Our trusted insights and analysis give our clients a true picture of what’s happening in an ever‑changing landscape. We combine world‑class content with advanced technology to help our clients make informed strategic decisions to mitigate risks, capitalise on business opportunities and find competitive advantage.
In this pivotal role, the Customer Success Manager will be at the forefront of our client‑centric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Expertise in uncovering insights and identifying opportunities to enhance their experience will be vital in driving their success. Key to the role will be an ability to collaborate with our cross‑functional teams, including Account Management, Sales, Marketing and Product, to ensure seamless alignment and execution of value‑driven initiatives.
What You’ll Be Doing
- Cultivate strong relationships with clients, acting as a trusted advisor and driving value‑focused conversations.
- Proactively identify opportunities for account expansion, upselling and cross‑selling based on customer needs and usage patterns.
- Use data (via ChurnZero) to proactively identify poor account health and, along with account management, develop plans to improve.
- Collaborate with internal teams to develop and implement strategies to enhance client satisfaction and retention.
- Conduct client onboarding, deliver training, attend regular business reviews to assess client progress, identify areas for improvement, and present tailored recommendations.
- Serve as a subject‑matter expert on our product offerings, effectively communicating their value to clients.
- Stay up‑to‑date with industry trends and regulatory developments to proactively address client needs.
What You Estimate Bring
- Proven experience in a customer‑facing role.
- Strong track record of driving customer success, retention, and revenue growth.
- Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at various levels.
- Analytical mindset with the ability to leverage data to drive informed decisions and deliver measurable results.
- Passion for delivering exceptional client experiences and a genuine interest in the regulatory intelligence space.
- Proven ability to operate effectively at scale.
- Familiarity with Customer Success platforms such as ChurnZero to monitor health, reduce churn, and optimise workflows is advantageous.
Benefits
- Hybrid Working (2/3 days in the office)
- 20 days working abroad scheme
- Salary sacrifice company car scheme
- Pension
- Health Insurance
- Cycle to work scheme
Customer Success Manager employer: Vixio
Vixio is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in Regulatory Change Management. With a hybrid work model and comprehensive benefits, employees enjoy flexibility while being part of a team that values growth and development, ensuring that every individual has the opportunity to thrive in their career. Located in a vibrant area, Vixio offers unique advantages such as access to industry-leading resources and a supportive environment that encourages continuous learning and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vixio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vixio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vixio:Your cover letter is your chance to shine! Tell us why you want to work at Vixio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vixio!
How to prepare for a job interview at Vixio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
