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For Companies At a Glance
- Tasks: Build strong client relationships and drive their success in the gambling and payments industry.
- Company: Join Vixio, a leader in regulatory intelligence with a focus on client-centric solutions.
- Benefits: Enjoy hybrid working, health insurance, and a unique 20 days working abroad scheme.
- Why this job: Make a real impact by enhancing client experiences and driving value-focused initiatives.
- Qualifications: Experience in customer-facing roles and a passion for delivering exceptional client experiences.
- Other info: Collaborate with cross-functional teams and stay ahead of industry trends.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Vixio is the leading provider of regulatory intelligence. Our trusted insights and analysis give our clients a true picture of what’s happening in an ever‑changing landscape. We combine world‑class content with advanced technology to help our clients make informed strategic decisions to mitigate risks, capitalise on business opportunities and find competitive advantage.
In this pivotal role, the Customer Success Manager will be at the forefront of our client‑centric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Expertise in uncovering insights and identifying opportunities to enhance their experience will be vital in driving their success. Key to the role will be an ability to collaborate with our cross‑functional teams, including Account Management, Sales, Marketing and Product, to ensure seamless alignment and execution of value‑driven initiatives.
What You’ll Be Doing
- Cultivate strong relationships with clients, acting as a trusted advisor and driving value‑focused conversations.
- Proactively identify opportunities for account expansion, upselling and cross‑selling based on customer needs and usage patterns.
- Use data (via ChurnZero) to proactively identify poor account health and, along with account management, develop plans to improve.
- Collaborate with internal teams to develop and implement strategies to enhance client satisfaction and retention.
- Conduct client onboarding, deliver training, attend regular business reviews to assess client progress, identify areas for improvement, and present tailored recommendations.
- Serve as a subject‑matter expert on our product offerings, effectively communicating their value to clients.
- Stay up‑to‑date with industry trends and regulatory developments to proactively address client needs.
What You Estimate Bring
- Proven experience in a customer‑facing role.
- Strong track record of driving customer success, retention, and revenue growth.
- Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at various levels.
- Analytical mindset with the ability to leverage data to drive informed decisions and deliver measurable results.
- Passion for delivering exceptional client experiences and a genuine interest in the regulatory intelligence space.
- Proven ability to operate effectively at scale.
- Familiarity with Customer Success platforms such as ChurnZero to monitor health, reduce churn, and optimise workflows is advantageous.
Benefits
- Hybrid Working (2/3 days in the office)
- 20 days working abroad scheme
- Salary sacrifice company car scheme
- Pension
- Health Insurance
- Cycle to work scheme
Customer Success Manager employer: Vixio
Contact Detail:
Vixio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and don’t be shy about asking for insights into the company culture and the role. This can give you a leg up when it comes to understanding what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by diving deep into Vixio’s products and services. Show us that you’re not just familiar with the gambling and payments industry but also passionate about how our solutions can drive client success. Tailor your examples to highlight your experience in enhancing customer experiences.
✨Tip Number 3
Practice your storytelling skills! We love candidates who can share compelling stories about their past successes in customer-facing roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role and summarising how you can add value will keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and how you've driven success in previous positions. We want to see how you can bring value to our clients!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your exceptional communication skills. Use clear and engaging language in your application to reflect how you would interact with clients and stakeholders.
Highlight Your Analytical Mindset: We love data-driven decision-making! Make sure to mention any experience you have with analytics or customer success platforms like ChurnZero. Show us how you've used data to improve customer experiences and drive results.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Vixio
✨Know Your Client Inside Out
Before the interview, dive deep into Vixio's services and the gambling and payments industry. Understand their client base and think about how you can enhance their experience. This will show your genuine interest and help you speak their language during the interview.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively engaged with clients in the past. Think about times when you influenced stakeholders or resolved conflicts, and be ready to share these stories.
✨Be Data-Driven
Familiarise yourself with tools like ChurnZero and be prepared to discuss how you've used data to drive customer success. Bring examples of how you've identified account health issues and developed strategies to improve them. This will demonstrate your analytical mindset.
✨Collaborate Like a Pro
Vixio values teamwork, so think about how you've worked with cross-functional teams in previous roles. Be ready to discuss specific projects where collaboration led to successful outcomes. This will highlight your ability to align with various departments to drive value for clients.
